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I. Listen to David telling a story about something that happened to him while traveling.

Which two pictures best describe what happened?

II. Look at the extracts below. Complete them with useful expressions for telling a story.

1. Joanne: Have you ever had a frightening experience on a plane?

David: ___________________________. A couple of years ago.

2. _______________________ outside the plane it was suddenly like a disaster movie - __________________, flashing lights, sirens, people running around.

3. To_______________________ , I continued reading my book. I mean, there was
nothing I could do.

4. Later - the food, _______________________, was out of this world -____________, later...

5. But ________________________we had no further problems, so we_________________ got to Tokyo over twelve hours late.


I. Tell your partner about something strange that happened to you, (or to a friend of yours) while traveling.

II. Ask your partner to tell you a story. Be prepared to interrupt and ask questions to find out more details, especially about the background situation.


I. Imagine you are David from Listening. When he was at the hotel, he had time to send an email to his friend explaining the delay. Write the email.

II. You are the co-pilot of the plane. You have to send an emailed report to head office in Athens to explain your delay. Write the email.

III. Write about a dangerous situation you found yourself in.

Lesson 4. Describing a personality

Warm up

I. How does your company recruit people?

II. Read this article about Chris Jones. Do you agree with his opinion?


“European industry needs to give as much importance to the character and personality of its managers as it gives to their qualifications!” claimed business consultant Chris Jones at the annual conference of Human Resources Managers in Birmingham yesterday. “When selecting staff for top positions, companies should first identify the ideal personality profile that the job requires. It's not enough to be just well-qualified and hard-working -other qualities are equally, if not more, important. The modern manager must be imaginative, outgoing, communicative, and innovative in order to succeed in modern business.”

Active vocabulary

I. Look at the following adjectives. They all describe a person's personality. Is each word positive, negative, or could it be both?

easy-going single-minded bossy open-minded
narrow-minded enthusiastic sociable goal-oriented
practical charming inconsistent analytical
understanding self-confident supportive ambitious

II. Take it in turns with your partner to define these words. Try to guess the word. Look at the following examples:

easy-going: I think this is a positive word. These people are not difficult to work with. They are flexible, cooperative, and so on.

single-minded: This word could be positive or negative. It can be a good thing to concentrate on only one objective or thing, but this word also describes somebody who does this too much.


I. Listen to four people describing their new managers.

1. First write the adjectives they use to complete column A.

2. Now listen again. How do the four speakers describe the qualities of their managers?

II. Complete the sentences in column B. The first is an example.

  A B
1) ______________________________ ______________________________   She’s got everybody working well. She always lets you know_______________.
2) ______________________________ ______________________________ ______________________________   She lets ______________________if she thinks they’re good. She doesn’t allow anybody________________________.
3) ______________________________ ______________________________   He wouldn’t allow_________________. He’s got us all talking_______________ and money.  
4) ______________________________ ______________________________   He makes everybody________________ at work. He lets you do things____________.  


I. What qualities or characteristics are important in your line of work?

II. Your company needs to employ new staff. Discuss with your partner what personality profile would be suitable for each of the posts below.

• chief accountant

• telephone salesperson

• training manager

• maintenance technician

• sales rep

• receptionist in the front office

• laboratory technician


Choose two of the jobs from Speaking and write two short texts describing the appropriate personality profile for each job. Use the language in the example below to help you.

Personality profile

A chief accountant must be a patient and practical person. They are responsible for the company accounts and should be goal-oriented and capable of working under pressure. Good communication skills are required. The accountant must be analytical and capable of independent work.

Lesson 5. Making, accepting and declining offers

Warm up

Read the email below sent between two friends. What would you do in this situation?

Active vocabulary

1) how to make offer I wonder if you’d like… Shall I make you… Any chance of you coming out … Would a …help? Can I get you …? Do you need a …? Will you have some? You must try them.
2) how to accept offer Sounds like a nice idea. I’d love to. Thanks. That’s kind. Thanks. A … would be great. Thank you. Yes, that’s kind of you.
3) how to politely decline offer No, actually. There’s no need. But thanks anyway. I wish I could, but… No, I’m afraid I can’t. I wish I could! But I’d better not. Well, I’d rather… Well, actually, I’d prefer …. No really. It’s quite all right. Thank you.


I. Listen to six short conversations. For each one, decide what the offer is, and whether it is accepted (\/) or declined (X).

  offer \/ / X

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