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The Challenge of Straight Talking



By S. Stern

 

Lawyers, bankers, accountants and consultants are all after the same thing. No, not cash. That goes without saying. What they dream about is achieving a special status with their clients: that of the Trusted Adviser.

It is lonely at the top, people say. You cannot count on рассчитывать colleagues to give you the unvarnished откровенный truth. Professional services firms can make good that shortfall дефицит, недостача; недостаток, нехватка in trust, and give you the brutal facts when others are unwilling or unable to do so.

Some bosses claim to have created a slightly less lonely environment for themselves. Jamie Dimon, chief executive of JPMorgan Chase, has met business leaders who say that they have done just that. “They tell you that you’ve always got to have at least one close colleague who will tell you the truth, ” Mr Dimon said at the Harvard Business School centennial вековой, столетний conference last week. “Well, if you’ve only got one guy in 10 who will tell you the truth you should fire the other nine! ”

Mr Dimon is right. There should be zero tolerance for mealy-mouthed неискренний, сладкоречивый; не высказывающийся прямо, не высказывающий своего мнения, flannelling абсурд, вздор, ерунда, чепуха, equivocating co-workers. And yet the evidence suggests that there is not enough straight talk at work. Fearing disruptive разрушительный, опустошительный; нарушающий conflict and bust-ups перебранка, перепалка, скандал; ссора , we muddle through кое-как, с грехом пополам довести дело до конца, bite our tongues, zip the lip.

Robert McHenry, chief executive of OPP, the Oxford-based business psychology consultancy, says that some organisations may be suppressing пресекать; сдерживать conflicts that should in fact be allowed to burst out.

“Clients sometimes tell us that their biggest problem is the lack of conflict in their organisations, ” he says. “They say that autocratic диктаторский, властный, властолюбивый, деспотический senior leaders create a culture where people prefer to ‘keep their head down’ and not offer feedback отклик, отзыв, ответная реакция or ideas; the anticipation ожидание, предчувствие; предвкушение of conflict inhibits задерживать, сдерживать, препятствовать performance.”

This does not mean there never are rows at work – far from it. In fact, conflicts are usually messier неприятный, тяжёлый because they have not been brought to the surface soon enough. Indeed, we should probably brace ourselves for more not less conflict at work as the world slides into recession. “Der Dalles schlä gt sich, ” as they used to say in Vienna. “Those who are struggling beat each other up.”

OPP recently surveyed опрос, анкетирование 5, 000 employees in Europe and America to discover their attitudes to (and experience of) conflict at work. They found that, on average, each employee spends 2.1 hours a week – roughly one day a month – dealing with conflict in some way.

Managers struggle with this. Some receive training in the kind of communication and mediation skills that can help defuse tension. Others – 7 percent, according to OPP – turn in desperationотчаяние, ведущее к безрассудству, безумству to the last resort of the 21st-century manager, the internet.

It’s not all bad news. According to another piece of new (and ongoing происходящий в настоящее время) research, a burst of internal aggro вызывающее, агрессивное поведение; уличная драка (обычно между группами молодых людей) might offer the chance to improve your company’s fortunes. Early findings point to the vital role of successfully managed conflict in the development of effective corporate strategy.

In their work with international businesses, the London-based consultancy Cognosis has found that managers can be a little bit daunted обуздывать, укрощать; подчинять, покорять by the concept of “challenge”. But those who manage conflict will win greater engagement from their staff and much more “buy-in” as far as strategy is concerned.

How can you use disagreement to your advantage? Conflict should be managed formally rather than in an ad hoc way, Cognosis has found. You don’t want to encourage “water-cooler whingeing”, or a complete free-for-all where barrack-room lawyers with the loudest voices dominate.

In open corporate cultures employees feel able to challenge senior managers. Indeed, their critical views will be actively and regularly sought. “One of the defining characteristics of strategically effective leaders is their commitment to challenge, and their ability to both challenge others and be challenged themselves in a positive and constructive way, ” says Richard Brown, managing partner at Cognosis.

On the flight home from a recent trip to the US, I explored at length the musical entertainment options that my carrier had kindly provided. After some uplifting Bach and some satisfying Beatles, I have to admit that my finger hovered колебаться, быть нестабильным, неопределённым (о данных, процентах, ценах) momentarily over – I am not proud about this – the “Easy Listening” channel. Reader, I pressed that button. But after one glorious burst of Petula Clark’s timeless “Downtown” –

When you’re alone

And life is making you lonely

You can always go downtown

– I realised that this channel had nothing else to offer me.

And then it struck me. I had made exactly the same mistake Mr Dimon had warned against a day or two earlier. I had opted выбирать, делать выбор; оптировать for Easy Listening, when I should have stuck with the robust трудный, трудоёмкий, требующий затрат сил и энергии крепкий, здоровый; сильный; твёрдый truthfulness of Lennon and McCartney or the challenging polyphonics of JS Bach. Tiredness was no excuse. The soft option was all wrong.

In the difficult months ahead managers are going to have to lead by example, and not flinch from conflict. “In bygone days, ” the British politician Jo Grimond once said, “commanders were taught that when in doubt, they should march their troops towards the sound of gunfire.” Tin hats on, everyone. By the left, quick, march.

 

The Financial Times. 2008, October 20

1. Analyse the beginning and the ending of the article. What communicative mans are used and what pragmatic functions do they perform?

2. Find examples of figurative language and expressive syntactic constructions in the text. What role do they play?

3. Are quotations an effective means of communication in this case?

4. Analyse the examples the author uses and dwell on their role.

Ex. 2. Discussion. Express your opinion about the following. What is the communicative nature of conflicts and what are the ways of using them to your advantage?

Ex. 3. Follow-up. Say what steps the author of the article takes to capture the reader’s attention, enhance their interpretation and retention.


Task 7. Sizing up the Sexes

 

Ex. 1. Identifying aspects of communication. Read the following newspaper article and get ready to dwell on the main elements of the communicative episode under consideration.

Sizing Up The Sexes

By Chr. Gorman, J. Madeleine Nash

What are little boys made of?

What are little boys made of?

Frogs and snails

And puppy dogs’ tails,

That's what little boys are made of.

What are little girls made of?

What are little girls made of?

Sugar and spice

And all that’s nice,

That’s what little girls are made of.

– Anonymous

 

Many scientists rely on elaborately тщательно, детально разработанный; продуманный; законченный; скрупулёзный, доскональный complex and costly equipment to probe прощупывать; опробовать; проводить испытание the mysteries confronting humankind. Not Melissa Hines. The UCLA behavioral scientist is hoping to solve one of life’s oldest riddles загадка with a toybox full of police cars, Lincoln Logs and Barbie dolls. For the past two years, Hines and her colleagues have tried to determine определять, устанавливать the origins of gender differences by capturing on videotape the squeals визг, вопль, пронзительный крик of delight, furrows глубокая морщина of concentration and myriad несметное число, мириады decisions that children from 2 1/2 to 8 make while playing. Although both sexes play with all the toys available in Hines’ laboratory, her work confirms одтверждать, подкреплять what most parents (and more than a few aunts, uncles and nursery-school teachers) already know. As a group, the boys favor sports cars, fire trucks and Lincoln Logs, while the girls are drawn more often to dolls and kitchen toys.

But one batch группа (людей) of girls defies expectations and consistently prefers the boy toys. These youngsters have a rare genetic abnormality ненормальность, неправильность, отклонение; аномалия that caused them to produce elevated поднятый, приподнятый (вверх) levels of testosterone, among other hormones, during their embryonic development. On average, they play with the same toys as the boys in the same ways and just as often. Could it be that the high levels of testosterone present in their bodies before birth have left a permanent imprint отпечаток, печать, след; оттиск, штамп on their brains, affecting their later behavior? Or did their parents, knowing of their disorder, somehow subtly influence their choices? If the first explanation is true and biology determines the choice, Hines wonders, “Why would you evolve развивать(ся), эволюционировать; выделять, испускать to want to play with a truck? ”

Not so long ago, any career-minded researcher would have hesitated to ask such questions. During the feminist revolution of the 1970s, talk of inborn differences in the behavior of men and women was distinctly ясно, заметно, определённо, несомненно, бесспорно unfashionable, even taboo. Men dominated fields like architecture and engineering, it was argued, because of social, not hormonal, pressures. Women did the vast majority of society’s child rearing воспитывать, растить (детей) because few other options were available to them. Once sexism was abolished аннулировать, отменять, упразднять, so the argument ran, the world would become a perfectly equitable беспристрастный, непредубеждённый, объективный, справедливый, androgynous двуполый, обоеполый, гермафродитный place, aside from a few anatomical details.

But biology has a funny way of confounding смешение, смешивание expectations. Rather than disappear, the evidence for innate врождённый, природный, прирождённый sexual differences only began to mount. In medicine, researchers documented that heart disease strikes men at a younger age than it does women and that women have a more moderate physiological response to stress. Researchers found subtle неуловимый, тонкий; едва различимый neurological differences between the sexes both in the brain’s structure and in its functioning. In addition, another generation of parents discovered that, despite their best efforts to give baseballs to their daughters and sewing kits to their sons, girls still flocked to dollhouses while boys clambered into tree forts. Perhaps nature is more important than nurture after all.

Even professional skeptics have been converted. “When I was younger, I believed that 100% of sex differences were due to the environment, ” says Jerre Levy, professor of psychology at the University of Chicago. Her own toddler ребёнок, начинающий ходить toppled that utopian утопический нереальный, невозможный, неосуществимый notion идея, представление, понятие, знание. “My daughter was 15 months old, and I had just dressed her in her teeny крохотный, крошечный, малюсенький little nightie. Some guests arrived, and she came into the room, knowing full well that she looked adorable. She came in with this saucy элегантный; модный, стильный little walk, cocking her head, blinking her eyes, especially at the men. You never saw such flirtation in your life." After 20 years spent studying the brain, L

evy is convinced: “I’m sure there are biologically based differences in our behavior.”

Now that it is O.K. to admit the possibility, the search for sexual differences has expanded развиваться, расширяться into nearly every branch of the life sciences. Anthropologists have debunked разоблачать, развенчивать Margaret Mead’s work on the extreme variability изменчивость, непостоянство of gender roles in New Guinea. Psychologists are untangling разрешать сложную ситуацию the complex interplay between hormones and aggression. But the most provocative, if as yet inconclusive неубедительный; нерешающий; неокончательный; безрезультатный, discoveries of all stem from the pioneering exploration of a tiny 3-lb. universe: the human brain. In fact, some researchers predict that the confirmation утверждение, принятие, ратификация of innate врождённый, природный, прирождённый differences in behavior could lead to an unprecedented небывалый understanding of the mind.

Some of the findings seem merely curious. For example, more men than women are lefthanded, reflecting the dominance of the brain’s right hemisphere. By contrast, more women listen equally with both ears while men favor the right one.

Other revelations откровение are bound to provoke вызывать, возбуждать; провоцировать more controversy дебаты, дискуссия, полемика, спор. Psychology tests, for instance, consistently последовательно, согласованно support the notion that men and women perceive the world in subtly different ways. Males excel отличаться, выделяться at rotating вращающийся; поворотный three-dimensional objects трёхмерный объект in their head. Females prove better at reading emotions of people in photographs. A growing number of scientists believe the discrepancies разница; различие, несходство, отличие reflect functional differences in the brains of men and women. If true, then some misunderstandings between the sexes may have more to do with crossed wiring than cross-purposes.

Most of the gender differences that have been uncovered so far are, statistically speaking, quite small. “Even the largest differences in cognitive function are not as large as the difference in male and female height, ” Hines notes. “You still see a lot of overlap частичное наложение; частичное совпадение.” Otherwise, women could never read maps and men would always be lefthanded. That kind of flexibility within the sexes reveals just how complex a puzzle gender actually is, requiring pieces from biology, sociology and culture.

Ironically, researchers are not entirely sure how or even why humans produce two sexes in the first place. (Why not just one – or even three – as in some species? ) What is clear is that the two sexes originate давать начало, порождать; создавать with two distinct chromosomes. Women bear a double dose of the large X chromosome, while men usually possess a single X and a short, stumpy коренастый Y chromosome. In 1990 British scientists reported they had identified a single gene on the Y chromosome that determines maleness. Like some kind of biomolecular Paul Revere, this master gene rouses будить, пробуждать (ото сна); поднимать a host of its compatriots соотечественник; соотечественница to the complex task of turning a fetus into a boy. Without such a signal, all human embryos зародыш, эмбрион would develop into girls. “I have all the genes for being male except this one, and my husband has all the genes for being female, ” marvels evolutionary psychologist Leda Cosmides, of the University of California at Santa Barbara. “The only difference is which genes got turned on.”

Yet even this snippet обломок; осколок; кусок, часть; малая порция of DNA is not enough to ensure a masculine result. An elevated поднятый, приподнятый (вверх) level of the hormone testosterone is also required during the pregnancy. Where does it come from? The fetus’ own undescended неопустившийся, не достигший нормального положения (о яичке) testes. In those rare cases in which the tiny body does not respond to the hormone, a genetically male fetus develops sex organs that look like a clitoris and vagina rather than a penis. Such people look and act female. The majority marry and adopt children.

The influence of the sex hormones extends into the nervous system. Both males and females produce androgens, such as testosterone, and estrogens – although in different amounts. (Men and women who make no testosterone generally lack a libido.) Researchers suspect that an excess of testosterone before birth enables the right hemisphere to dominate the brain, resulting in lefthandedness. Since testosterone levels are higher in boys than in girls, that would explain why more boys are southpaws левша делающий левой рукой; выполненный или предназначенный для левой руки.

Subtle неуловимый, тонкий; едва различимый sex-linked preferences have been detected as early as 52 hours after birth. In studies of 72 newborns, University of Chicago psychologist Martha McClintock and her students found that a toe-fanning reflex was stronger in the left foot for 60% of the males, while all the females favored their right. However, apart from such reflexes in the hands, legs and feet, the team could find no other differences in the babies’ responses.

One obvious place to look for gender differences is in the hypothalamus, a lusty little organ perched высоко сидящий, высоко расположенный over the brain stem that, when sufficiently полностью, совершенно provoked, consumes a person with rage, thirst, hunger or desire. In animals, a region at the front of the organ controls sexual function and is somewhat larger in males than in females. But its size need not remain constant. Studies of tropical fish by Stanford University neurobiologist Russell Fernald reveal that certain cells in this tiny region of the brain swell markedly in an individual male whenever he comes to dominate a school. Unfortunately for the piscine pasha, the cells will also shrink if he loses control of his harem to another male.

Many researchers suspect that, in humans too, sexual preferences are controlled by the hypothalamus. Based on a study of 41 autopsied brains, Simon LeVay of the Salk Institute for Biological Studies announced last summer that he had found a region in the hypothalamus that was on average twice as large in heterosexual men as in either women or homosexual men. LeVay’s findings support the idea that varying hormone levels before birth may immutably stamp the developing brain in one erotic direction or another.

These prenatal предродовой, пренатальный fluctuations колебание; периодическое изменение; отклонение; флуктуация may also steer boys toward more rambunctious непокорный, непослушный; буйный behavior than girls. June Reinisch, director of the Kinsey Institute for Research in Sex, Gender and Reproduction at Indiana University, in a pioneering study of eight pairs of brothers and 17 pairs of sisters ages 6 to 18 uncovered a complex interplay between hormones and aggression. As a group, the young males gave more belligerent агрессивный, воинственный, боевой; драчливый answers than did the females on a multiple-choice test in which they had to imagine their response to stressful situations. But siblings who had been exposed in utero to synthetic antimiscarriage hormones that mimic testosterone were the most combative of all. The affected находящийся под влиянием (чего-л.) boys proved significantly more aggressive than their unaffected brothers, and the drug-exposed girls were much more contentious вздорный; придирчивый; любящий спорить than their unexposed не подвергшийся воздействию, незатронутый sisters. Reinisch could not determine, however, whether this childhood aggression would translate into greater ambition or competitiveness in the adult world.

While most of the gender differences uncovered so far seem to fall under the purview сфера, компетенция, область (действия); границы of the hypothalamus, researchers have begun noting discrepancies разница; различие, несходство, отличие in other parts of the brain as well. For the past nine years, neuroscientists have debated whether the corpus callosum мозолистое тело, a thick bundle of nerves that allows the right half of the brain to communicate with the left, is larger in women than in men. If it is, and if size corresponds to function, then the greater crosstalk between the hemispheres might explain enigmatic загадочный, таинственный; сокровенный, неразгаданный, непонятный phenomena like female intuition, which is supposed to accord women greater ability to read emotional clues.

These conjectures гипотеза, догадка, предположение about the corpus callosum have been hard to prove because the structure’s girth обхват; объём varies dramatically with both age and health. Studies of autopsied material секционный материал (получаемый при вскрытии трупа) are of little use because brain tissue undergoes such dramatic changes in the hours after death. Neuroanatomist Laura Allen and neuroendocrinologist Roger Gorski of UCLA decided to try to circumvent провести, обмануть, обойти, перехитрить some of these problems by obtaining получение, достижение; приобретение brain scans from live, apparently healthy people. In their investigation of 146 subjects, published in April, they confirmed that parts of the corpus callosum were up to 23% wider in women than in men. They also measured thicker connections between the two hemispheres in other parts of women’s brains.

Encouraged by the discovery of such structural differences, many researchers have begun looking for dichotomies дихотомия (последовательное деление целого на две части) of function as well. At the Bowman Gray Medical School in Winston-Salem, N.C., Cecile Naylor has determined that men and women enlist привлекаться к участию, вовлекаться widely varying parts of their brain when asked to spell words. By monitoring increases in blood flow, the neuropsychologist found that women use both sides of their head when spelling while men use primarily their left side. Because the area activated on the right side is used in understanding emotions, the women apparently tap a wider range of experience for their task. Intriguingly интригующе; увлекательно, the effect occurred only with spelling and not during a memory test.

Researchers speculate that the greater communication between the two sides of the brain could impair a woman’s performance of certain highly specialized visual-spatial tasks. For example, the ability to tell directions on a map without physically having to rotate вращать, вращаться; поворачиваться it appears stronger in those individuals whose brains restrict the process to the right hemisphere. Any crosstalk between the two sides apparently distracts the brain from its job. Sure enough, several studies have shown that this mental-rotation skill is indeed more tightly focused in men’s brains than in women’s.

But how did it get to be that way? So far, none of the gender scientists have figured out whether nature or nurture is more important. “Nothing is ever equal, even in the beginning, ” observes Janice Juraska, a biopsychologist at the University of Illinois at Urbana-Champaign. She points out, for instance, that mother rats lick their male offspring more frequently than they do their daughters. However, Juraska has demonstrated that it is possible to reverse some inequities несправедливость, пристрастность by manipulating environmental factors. Female rats have fewer nerve connections than males into the hippocampus, a brain region associated with spatial ощущающий, воспринимающий пространство relations and memory. But when Juraska “enriched” the cages клетка of the females with stimulating toys, the females developed more of these neuronal connections. “Hormones do affect things – it’s crazy to deny that, ” says the researcher. “But there’s no telling which way sex differences might go if we completely changed the environment.” For humans, educational enrichment could perhaps enhance a woman’s ability to work in three dimensions and a man’s ability to interpret emotions. Says Juraska: “There’s nothing about human brains that is so stuck that a different way of doing things couldn’t change it enormously.”

Nowhere is this complex interaction between nature and nurture more apparent than in the unique human abilities of speaking, reading and writing. No one is born knowing French, for example; it must be learned, changing the brain forever. Even so, language skills are linked to specific cerebralмыслительный, умственный, интеллектуальный centers. In a remarkable series of experiments, neurosurgeon George Ojemann of the University of Washington has produced scores of detailed maps of people’s individual language centers.

First, Ojemann tested his patients’ verbal intelligence using a written exam. Then, during neurosurgery – which was performed under a local anesthetic – he asked them to name aloud a series of objects found in a steady stream of black-and-white photos. Periodically, he touched different parts of the brain with an electrode that temporarily blocked the activity of that region. (This does not hurt because the brain has no sense of pain.) By noting when his patients made mistakes, the surgeon was able to determine which sites were essential to naming.

Several complex sexual differences emerged. Men with lower verbal IQs were more likely to have their language skills located toward the back of the brain. In a number of women, regardless of IQ, the naming ability was restricted to the frontal lobe. This disparity could help explain why strokes that affect the rear of the brain seem to be more devastating опустошительный, разрушительный to men than to women.

Intriguingly, the sexual differences are far less significant in people with higher verbal IQs. Their language skills developed in a more intermediate part of the brain. And yet, no two patterns were ever identical. “That to me is the most important finding, ” Ojemann says. “Instead of these sites being laid down more or less the same in everyone, they’re laid down in subtly different places.” Language is scattered randomly across these cerebral centers, he hypothesizes, because the skills evolved выделенный; излучённый so recently.

What no one knows for sure is just how hardwired the brain is. How far and at what stage can the brain’s extraordinary flexibility be pushed? Several studies suggest that the junior high years are key. Girls show the same aptitudes сообразительность, способность for math as boys until about the seventh grade, when more and more girls develop math phobia. Coincidentally, that is the age at which boys start to shine and catch up to girls in reading.

By one account, the gap between men and women for at least some mental skills has actually started to shrink уменьшаться, сокращаться. By looking at 25 years’ worth of data from academic tests, Janet Hyde, professor of psychology and women’s studies at the University of Wisconsin at Madison, discovered that overall gender differences for verbal and mathematical skills dramatically decreased after 1974. One possible explanation, Hyde notes, is that “Americans have changed their socialization and educational patterns over the past few decades. They are treating males and females with greater similarity.”

Even so, women still have not caught up with men on the mental-rotation test. Fascinated by the persistence of that gap, psychologists Irwin Silverman and Marion Eals of York University in Ontario wondered if there were any spatial пространственный; занимающий какое-л. пространство; существующий в пространстве tasks at which women outperformed men. Looking at it from the point of view of human evolution, Silverman and Eals reasoned that while men may have developed strong spatial skills in response to evolutionary pressures to be successful hunters, women would have needed other types of visual skills to excel as gatherers and foragers of food.

The psychologists therefore designed a test focused on the ability to discern различать, распознавать and later recall the location of objects in a complex, random сделанный или выбранный наугад; случайный, произвольный pattern. In series of tests, student volunteers were given a minute to study a drawing that contained such unrelated objects as an elephant, a guitar and a cat. Then Silverman and Eals presented their subjects with a second drawing containing additional objects and told them to cross out those items that had been added and circle any that had moved. Sure enough, the women consistently surpassed the men in giving correct answers.

What made the psychologists really sit up and take notice, however, was the fact that the women scored much better on the mental-rotation test while they were menstruating менструировать. Specifically, they improved their scores by 50% to 100% whenever their estrogen levels were at their lowest. It is not clear why this should be. However, Silverman and Eals are trying to find out if women exhibit a similar hormonal effect for any other visual tasks.

Oddly enough, men may possess a similar hormonal response, according to new research reported in November by Doreen Kimura, a psychologist at the University of Western Ontario. In her study of 138 adults, Kimura found that males perform better on mental-rotation tests in the spring, when their testosterone levels are low, rather than in the fall, when they are higher. Men are also subject to a daily cycle, with testosterone levels lowest around 8 p.m. and peaking around 4 a.m. Thus, says June Reinisch of the Kinsey Institute: “When people say women can’t be trusted because they cycle every month, my response is that men cycle every day, so they should only be allowed to negotiate peace treaties in the evening.”

Far from strengthening stereotypes about who women and men truly are or how they should behave, research into innate sexual differences only underscores humanity’s awesome adaptability. “Gender is really a complex business, ” says Reinisch. “There’s no question that hormones have an effect. But what does that have to do with the fact that I like to wear pink ribbons лента, ленточка; тесьма and you like to wear baseball gloves? Probably something, but we don’t know what.”

Even the concept of what an innate difference represents is changing. The physical and chemical differences between the brains of the two sexes may be malleable and subject to change by experience: certainly an event or act of learning can directly affect the brain’s biochemistry and physiology. And so, in the final analysis, it may be impossible to say where nature ends and nurture begins because the two are so intimately linked.

 

Time. 1992, January 20


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