F) Crisis Management Techniques

 

Many crisis intervention technique models exist and it is important that those using them fully understand the method, the underlying theoretical basis for the technique and possible impact of such models on seafarers and their family members made emotionally vulnerable by an incident of piracy.

 

Specific needs of the seafarer or family member will dictate the type of intervention technique required. Techniques can range from active listening, information sharing and various methods of psychological first aid through to skilled professional treatment. Debriefing is often utilised following such incidents but should not be seen as a panacea for all situations. There are many types of debriefing including operational, forensic and psychological. Care must be taken to inform participants on the type of de-briefing being conducted. Practitioners using such techniques which address psychological reactions must be well trained in the appropriate model and adhere strictly to prescribed protocols.

 

Those assisting should be aware of the ‘normal’ reactions expected following such an incident. Such reactions may vary from understandable reactions to the experience to more complex symptoms which due to their complexity, duration and severity may require skilled psychiatric assessment and treatment. Needs identified will vary.

 

All those who help Seafarers and their family members in such circumstances must be aware of their own level of competence and limitations. Understanding of these issues should ensure a Seafarer has access to an appropriate level of help.

 

Appendix 2 - Family Leaflet

Back page A5 leaflet Front cover A5 Leaflet

Other useful numbers: Contact numbers for support or information in the event of major crisis.   · www.mphrp.org · · · · ·   Your local contact person is:

FAMILY SUPPORT     Relevant Company Logo     Contact Number: ________________

Appendix 2 - Family Leaflet continued

Left centre page A5 leaflet Right centre page A5 leaflet

SOMEONE TO TALK TO ……   There are times when people experience a major crisis in their lives as a consequence of which they may become unusually stressed or anxious. This leaflet is to help anyone who is affected in this way and to explain about the support which is available.   If you have experienced a major crisis in your life, it is important to know that it is normal for people to have some reaction to severe stress.   The Family Liaison Representative is available to support you and your family members through this period if you wish to contact us.   Sometimes it helps to talk to someone outside the family who knows how to help in crisis situations. Your family doctor and members of the clergy are also people who can help.   Please remember also that your children may benefit from some support.   Stress may result in a person being unable to wholly focus on other issues.   Remember it is the situation which is abnormal not you.

YOU MAY EXPERIENCE:   Your emotions may be very mixed and very powerful at this time and you may experience:   A sense of unreality that this situation is happening. Intense anxiety and prolonged stress as events unfold. Anger mixed with a feeling of helplessness at your inability to change the situation. A reawakening of other situations of stress which you have experienced in the past. A sense of being overwhelmed by your reactions, by the people around you or by the media. An inability to ‘unwind’ and relax. This may affect you during the day or night. A sense of being unique and isolated in your particular worry. Fear that if you seek help with these feelings now, or in the future, you will be labelled as not ‘coping’. This is not true.

 

Appendix 3 - Seafarers’ nomination of Family Contact Person

Nomination of a Family Contact In Case Of Emergency

 

Please insert the name and contact details for your nominated person that the Company should contact in case of an emergency while you are at sea:

Name (first and last name):
Address:
Home telephone number:
Work telephone number:
Mobile /Cell number:
Email address:
Relationship to you, e.g. wife, son, father, sister:
Please advise us of any issues we should be aware of before contacting this person
Please sign to confirm you would like the above named person to be your Family Contact.	Signature: Date.

 

Appendix 4 - Local Resource Contact

 

Local / Regional / National Resources

Example Document

 

ORGANISATION	CONTACT PERSON (TEL)	SUPPORT AVAILABLE	WHEN AND POSSIBLE DURATION
Seafarers Mission 23 Pier Road The Port	Father Joe   Centre 03212121 Mobile 09121212 Home 032212121   Sister Mary Mobile 096565656	Counselling by Sister Mary, contact with international seafarers’ agencies	24 hours a day Office 9 -5pm   On holiday Aug 10th -20th

Appendix 5 - Family Liaison Representative, first call script

FIRST CALL/ VISIT

 

Is that ______________________________________ speaking? (check name)

Are you ______________________________________? (check relative’s basic detail)

I am ______________________________________ (state name and organisation clearly)

 

I am making contact with you on behalf of ________________________________

(Company or named person)

 

We have just been told that your ______________________________________ (relationship, e.g. husbands) ship has been involved in a piracy event ______________________________________ (time, day, location).

 

We do not have many details as yet, but we do know: ___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

 

I can assure you that everything is being done to resolve these problems (if possible, give some details) ___________________________________________________________________

___________________________________________________________________

 

Do you understand what I am telling you? Add any advice or cautions necessary on confidentiality or dealing with the media if appropriate.

Phone back as arranged – keep trying if the phone is engaged as the person notified may be notifying other family members.

Appendix 5 - Family Liaison Representative, second call script

SECOND CALL/VISIT

 

Is that ______________________________________ speaking?

It is ______________________________________ calling again (state name and organisation clearly)

 

How are you feeling now?

 

Is there anyone with you?

 

Have you any questions for me? I will try to answer, but as I said before, we do not have many details as yet. Would you like me to repeat what we do know?

 

Questions – I have made a list of your questions and I will try to find out some more information.

Appendix 6 - Log of call made to Family Contact

LOG OF CALL MADE

Date: Time

 

Call to:

 

Relationship to seafarer?

 

Call by:

 

Content of call:
Questions raised by relative:
General observations on level of distress, coping, etc. Comments re. family or support being utilised:
Actions to be taken:
Date and time of next call arranged for:

 

⇐ Предыдущая123456

Поделиться: