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Conferences and workshops ⇐ ПредыдущаяСтр 4 из 4
Conferences and workshops are an effective method of increasing awareness, sharing best practice and learning from others.
Job shadowing An effective means of learning on the job is through observing another individual, preferably a subject matter expert, performing a specific job.
Peer interactions and/or peer assists Requesting assistance from more experienced colleagues locally, or globally through the global networks, is an effective way of increasing learning across a range of work-based tasks. Peer assists can also be formalised by requesting input from PTEs, through running master classes or via health checks, etc.
After Action Reviews (AAR) An AAR is a structured review process designed to provide fast, close to the event analysis and learning from a single or multiple event. It allows participants to catalogue the lessons learned from past actions and make improvements for the future.
Line manager/supervisor
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| Relationship
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| Team member |
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ROLE/RESPONSIBILITY | ROLE/RESPONSIBILITY | |||||||||||
Coach and develop their people Obtain results through their people Recognise and reward | Deliver agreed results Demonstrate desire for continuous learning | |||||||||||
COACHING ACTIVITIES |
| LEARNING ACTIVITIES | ||||||||||
Link individual development plan to business goals Check continuously on work and personal development Maximise use of expertise and resources as appropriate | Recognise and work on their development needs Use workplace learning Seek feedback and support | |||||||||||
Figure 3: Simple model of coaching
Reviewing learning effectiveness
Learning is important for both the individual and the business.
It is vital, therefore, that learning effectiveness assessments take place to see whether the learner learned anything, what impact the learning has had on how they do their jobs and whether the learning has positively influenced any of the key performance indicators for the business.
KNOWLEDGE MANAGEMENT
Any knowledge management plan should start by asking the question “What does the organisation want to get out of this?” Understanding how people work can effectively drive the design of how to deliver knowledge to the workforce. Upstream encourages knowledge management to continue on a global basis, best expressed by following the model of ‘Ask-Learn-Share’ in all business activities.
■ Ask and search before any business activity.
■ Learn from involvement in any business activity.
■ Share knowledge and experience after any business activity.
To capture, share, create and sustain business knowledge, an holistic approach is necessary. This means a sustainable knowledge management plan should be in place including a strategy targeting a specific workforce and content; the right tools and processes; and taking into account the organisational, cultural and behavioural needs. Within Shell, a variety of tools are available which can be used to support knowledge management and knowledge sharing within a community.
SharePoint
SharePoint in Shell is the primary enterprise-wide solution to enhance global information sharing capabilities. This solution, which is well-integrated with the desktop environment, will increase the efficiency of business processes by providing capabilities to more effectively develop information handling applications. The rich out-of-the-box functionality in SharePoint like discussion groups, surveys, workflow, and alerts, helps teams stay connected and productive across organisational and geographic boundaries. SharePoint can be used for knowledge sharing within a team as well as for the wider Shell community. Shell Information Sharing is a SharePoint application with standard functionalities, such as document libraries, lists, calendar, and discussion board. Corporate blogging is also supported by SharePoint. These SharePoint based capabilities are designed to improve team collaboration and information sharing across the business.
Shell WIKI
The Shell WIKI is an online encyclopaedia that has been created alongside the traditional web pages in the Shell Intranet as a new and highly collaborative environment where everyone is able to contribute directly. The ease of interaction and environment means that knowledge can be freely shared within Shell and affiliates. The stored information is compliant with the Shell Security Standards and Export Administration requirements.
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