Exercise 15. Use the words below to complete the following letters.

1)

Would you please make sure that the ____________ of fabrics is ______________ carefully in tissue paper, and ____________ securely in ___________ and sent to our main goods ________

at the above address in Milan.

If the items listed are not available, please do not send __________ materials or colors. If there are any problems with ___________, could you let us know immediately.

We will _____________ your draft for 25,000 DM, at our bank as soon as they ____________ the shipping documents.

If this ______________ is successful we will place larger orders in the future.

 

2)

Dear Mr Harrison

 

I am writing to complain about a shipment of tubular steel garden furniture we ____________yesterday against our invoice no. G 3190/1

The crates ____________ on the outside, and looked as if they had been roughly handled. When we _______________ them, we ______________that some of the chair legs were bent and rusty, and the fabric on the seating __________________, or _______________ signs of wear.

Two further crates from the consignment _______________yet, so we _______________

the opportunity of inspecting them. I _______________ the shipping company that we cannot accept this consignment from you, and they _______________ your insurers.

As we will be unable to retail this consignment in our stores, we are returning the shipment to you carriage forward, and we shall expect a full refund.

 

Yours sincerely,

C. R. Mendez

 

3)

Dear Mr Medina

 

We _________________ with you for the past year and during that time our accounts ________ by letter of credit. However, when we ____________ our association with you, you mentioned that once a business relationship __________, our accounts __________ by 60-day bill of exchange, document against acceptance. We feel that sufficient time ________________to allow this arrangement to be effected.

Please let us know before we _________________our next order, if these new payment terms are acceptable.

I enclose details of two referees, who _________should you require trade reference, and look forward to hearing from you.

 

Yours sincerely,

David Arnold

4)

Dear Mr. Neves

 

We are writing to you on the ______________ of the Portuguese Chamber of Commerce who informed us that you were looking for a buying agent for precision tools in this country.

We have been in this trade for over twenty years and have close contacts with the major ___________ both here and overseas.

If we may, we would like to give you a brief outline of the _____________ we work on. Generally, we place orders for our ____________ with our suppliers, and our customers settle direct with the manufacturer. In addition we arrange all costs, insurance and _____________ facilities for the client handling consignments from the _________________ to the port / airport of the importer’s country.

As we have dealt with these agencies for a number of years, we can offer you their most competitive ____________for shipment. In addition we would take care of all __________, including customs formalities.

As a rule we operate on a 4.5 per cent ____________ on c.i.f. values, but if credit is involved, we could offer ___________ services for an additional 2.5 per cent commission, pending the usual inquiries.

If you are interested in this _______________ we can assure you of first class, efficient service. Meanwhile, do not hesitate to contact us for any more information. Please find enclosed our ______________ giving you full details of our company. We look forward to hearing from you in due course.

 

Yours sincerely,

M. Kobelt

5)

information	credit-worthiness	statements	customer
confidence	limit	balance	due

Dear Mr Gomez

I refer to your letter of May 18 concerning the _________________ of D.L Cromer Ltd.

The company has been a ______________ of ours for a number of years, and although their credit ___________ has not reached the level you mentioned, we have found that they always cleared their ______________ on the ________________ dates, settling them on quarterly ____________.

We trust you will treat this ________________ in the strictest _______________.

Yours sincerely,

G MacFee

Lesson 4

Транспортная документация (продолжение). Управление человеческими ресурсами

The transports documentation (continued). Managment of public possibilities

 

Exercise 1. Read and translate the texts, using the vocabulary given after.

 

Claims and sanctions

A contract defines rights and obligations of the parties involved.

In case of breach of Contract the sufferer makes a claim on the party which fails to meet its contract obligations. It is more often the case that it is the Buyer who makes a claim on the Seller.

Most often the Buyer makes quality and quantity claims on the Seller. The cause for complaint may be poor quality, breakage, damage, short weight, leakage etc…

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