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УО «БЕЛОРУССКИЙ ГОСУДАРСТВЕННЫЙ ЭКОНОМИЧЕСКИЙ УНИВЕРСИТЕТ»

M.М. Ахрамович

Английский для студентов, изучающих индустрию туризма и гостиничного бизнеса

English for Students in Tourism and Hospitality Business

Учебное пособие по английскому языку

для студентов факультета

Коммерческой и туристской индустрии

Минск: БГЭУ, 2016

Рецензент: Новик Н.А. заведующая кафедрой профессионально ориентированной английской речи Учреждения образования «Белорусский государственный экономический университет».

Рекомендовано кафедрой профессионально ориентированной английской речи УО «Белорусский государственный экономический университет»

Ахрамович М.М.

Английский для студентов, изучающих индустрию туризма и гостиничного бизнеса = English for Students in Tourism and Hospitality Business / М.М. Ахрамович. –БГЭУ, 2016. – 82c.

Данное учебно-методическое пособие направлено на развитие и совершенствование навыков английской разговорной речи в профессиональной сфере для студентов очной и заочной форм обучения специальности 1-25 01 13 «Экономика и управление туристской индустрией». Цель учебного пособия – обучение практическому английскому языку студентов на основе активного овладения лексикой общей и профессиональной направленности по темам туристического бизнеса и сервисного обслуживания. Может быть использовано в качестве основного или дополнительного материала.

Contents

PART I. Travel

1. Visiting a Travel Agent ………………………………………………………………...4

2. Making a Plane Reservation …………………………………………………….….…..5

3. Buying a Plane Ticket …………………………………………………………….…....7

5. Making a Hotel Reservation ………………………………………………………..….9

6. Getting a Passport …………………………………………………………………….10

7. Luggage Limits ………………………………………………………………………..12

8. Carry-on Luggage ……………………………………………………………………..14

9. Dropping Off at the Airport …………………………………………………………..15

10. Picking Up at the Airport ……………………………………………………………17

11. Going through the Custom …………………………………………………………...19

12. Talking to a Curbside Agent …………………………………………………………20

13. Talking to a Flight Attendant …..…………….………………………………….…..22

14. Talking to a Seatmate...………………………………………………...……………24

15. Ordering Food and Drink …………………………………………………………....25

16. Missing Connecting Flight ………………………………………………….…….….27

17. Ground Transportation.……………...………………………………………….……29

18. Complaining about a Tour …………………...………………………………….…..30

19. Sightseeing.…………………………..……………………………………………....32

20. Shopping for Souvenirs ………………………………..……………………….…....34

21. Shuttle Bus at the Airport ……………………………………………………….…..35

PART II. At a Hotel

1. Calling to Get a Reservation.……………...……………………………………..……37

2. Checking into the Hotel …………………...…………………………………….……40

3. Requesting a Wake-Up Call ………………………...…………………………….…..43

4. Asking the Concierge for Sightseeing Advice ………..……………………….….….45

5. Asking the Concierge for Restaurant Advice ………………………………………...48

6. Talking to Room Service …………………………………………………………….51

7. Checking the Apartment for Anything Damaged ……………………………………..53

8. Asking about Safety Features ……………………….…….……………………….…55

9. Asking about the Hotel Gym ………...………………………..…….………….…….56

10. Asking for More Amenities …………………………………………………………59

11. Asking Where to Make a Copy ……………………………………….……………..61

12. Talking to a Curbside Agent ………………………………………………………...62

13. Talking to a Flight Attendant ………………………………………………………..64

14. Talking to a Seatmate...……………………………………………………………...67

15. Ordering Food and Drink ……………………………………………………………69

16. Missing Connecting Flight …………………………………………………………...71

17. Ground Transportation.……………...…………………………………………….…73

18. Complaining about a Tour …………………...……………………………………...75

19. Sightseeing.…………………………..………………………………………………77

20. Shopping for Souvenirs ………………………………..……………………….…....79

21. Shuttle Bus at the Airport ………………………………….………………………..81

PART I. Travel

Visiting a Travel Agent

Exercise 1 Practice reading the following words and word combinations. Be sure in their pronunciation. Learn them by heart.

a brochure	рекламный буклет
to make reservation	забронировать место, сделать заказ
to enjoy a tropical climate	наслаждаться тропическим климатом
you might like	вам могло бы понравиться
to be open to suggestions	быть открытым для предложений
at this point	в настоящий момент, на данный момент
a cooler climate	более прохладный климат
a destination	место назначения, направление
right now	прямо сейчас, сейчас, сейчас же
а budget	бюджет
Take your time choosing a destination.	Не торопитесь, выбирая направление.
to narrow smth. down	выбирать ч-л., определиться с ч-л.
а temperate climate	умеренный климат
Why don't you take a look at…	Почему бы Вам не взглянуть на...
to make up your mind	принять решение

Exercise 2 Learn the following dialogues

A: I need help planning my vacation.
B: Sure, where would you like to go?
A: I haven't decided where to go yet.
B: Do you enjoy warm or cold climates?
A: I am thinking that I might enjoy a tropical climate.
B: I have some brochures here that you might like to look at.
A: These look great!
B: Do you know how much you want to spend on this vacation?
A: I have about a thousand dollars to spend on this trip.
B: Well, take these brochures, and get back to me when you want to make your reservations.

A: Could you help me with vacation plans?
B: Do you know where you will be traveling?
A: I am open to suggestions at this point.
B: Do you want to travel to a tropical climate, or would you like to go somewhere with a cooler climate?
A: I would like to travel to a cooler destination.
B: I can give you some brochures that could give you some ideas.
A: I will look at them right now.
B: How much money is in your budget for this trip?
A: I think that I can spend about two hundred dollars a day.
B: Take your time choosing a destination and, when you've narrowed it down, I'll be happy to help you make a reservation.

A: I was wondering if you would be able to help me with vacation plans.
B: Have you chosen your destination?
A: I don't know where I want to go yet.
B: Do you enjoy warm weather, or are you looking forward to a cooler vacation?
A: A nice temperate climate would be best for me.
B: Why don't you take a look at these brochures that might help you make up your mind?
A: This place looks nice.
B: Have you thought about what you would like to spend on this vacation?
A: I just got a bonus and can spend about three thousand dollars total.
B: I'll be happy to help you make a reservation whenever you decide upon a destination.

Exercise 3 Render the contents of the dialogue in indirect speech with the use of the highlighted words.

Exercise 4 Give all possible answers to the given phrases:

1)– Where would you like to go?

–............................................

2) – How much money is in your budget for this trip?

–…………………………….

3) – What kind of climate do you enjoy?

–…………………………….

Making a Plane Reservation

Exercise 1 Practice reading the following words and word combinations. Be sure in their pronunciation. Learn them by heart.

a plane reservation, an airline reservation	бронирование билета на самолет
I would rather leave from…	Я предпочел бы вылететь из…
to have a preference	отдавать предпочтение
to book on a flight	забранировать билеты на рейс
a morning return flight	утренний обратный рейс
an option of departing	вариант вылета / отправления
at either time	в любое время
to be preferable for smb.	быть предпочтительным для к-л.
either morning or afternoon	утром или вечером

Exercise 2 Learn the following dialogues

A: Could you help me make a plane reservation?
B: I would be happy to help you. Where do you plan on going?
A: I am going to go to Hawaii.
B: For that destination, you may leave from Los Angeles or Burbank Airport. Which would you prefer?
A: I think that I would rather leave from Los Angeles Airport.
B: Would you prefer a morning or afternoon departure?
A: I need to leave in the morning.
B: Fine. On your return flight, do you have a preference as to morning or afternoon?
A: I would prefer to return in the afternoon.
B: I have booked you on your flight at a great rate. Here are your tickets.

A: I need to make a plane reservation.
B: That is what I am here for. What is your destination?
A: I will be traveling to Aspen, Colorado.
B: Would you prefer to leave from Los Angeles or Burbank Airport?
A: Burbank Airport would be best for me.
B: You can leave in the morning of afternoon from that airport. Do you have a preference?
A: I can only take a flight that leaves in the afternoon.
B: I can book that for you right now. When you return, would you prefer morning or afternoon?
A: I think that I would like a morning return flight better.
B: I was able to book your flight, and I will print your tickets right now. Have a great trip!

A: I am planning a trip and need help making my airline reservation.
B: Sure. Where are you traveling to on your trip?
A: I will be vacationing in Oregon.
B: You have an option of departing from Los Angeles or Burbank Airport. What is your preference?
A: I live closer to Los Angeles Airport, so that would be the best choice.
B: Does it matter to you if you leave in the morning or afternoon?
A: I can leave at either time.
B: I'll put you on a morning flight. Is a morning or afternoon return flight preferable for you?
A: Either morning or afternoon would work for me.
B: I'll give you an afternoon flight. Here are your tickets.

Buying a Plane Ticket

Making a Hotel Reservation

Getting a Passport

Luggage Limits

Carry-on Luggage

Dropping Off at the Airport

Picking Up at the Airport

Going through the Customs

Talking to a Curbside Agent

Talking to a Seatmate

Ordering Food and Drink

Missing Connecting Flight

Ground Transportation

Complaining about a Tour

Sightseeing

Shopping for Souvenirs

Shuttle Bus at the Airport

PART II. At a Hotel

1. Calling to Get a Reservation

Checking into the Hotel

Requesting a Wake-Up Call

Talking to Room Service

Asking about the Hotel Gym

Asking for More Amenities

Asking Where to Make a Copy

Checking Out

Disputing the Bill