Present Simple, Present Continuous or Present Perfect Continuous? Choose the correct answer.

1) Where is Mr Brown? At the moment he ____________ with Mr O’Connor.

a) has lunch b) is having lunch c) has been having lunch

2) Max Factor is an American company. They _______ high quality beauty products.

a) produces b) are producing   c) have been producing

3) Now Antispy Products ____________ their brand new computer scramblers for Internet users.

a) sell b) are selling c) have been selling

4) Mr Demiris ________________ on the Stock Exchange for a number of years.

a) operates b) is operating c) has been operating

5) Every year our company ___________ a lot of money in market research and sales promotion.

a) invest b) has been investing c) is investing

Translate into English.

1). Сколько денег он получил в наследство?

2). С 1993 года мы вкладываем много денег в судостроение.

3). Мы приобрели рекламное агентство два года назад.

4). Последний конкурс красоты был неудачным.

5).Демис Демирис окончил Гарвардский университет с отличием.

6). Сколько времени Ваша компания выпускает эту модель?

7). Я занимаюсь банковским делом 20 лет. Последние 5 лет я работаю в банке Демириса.

8). Игорным бизнесом мы занимаемся с 1996.

9). Я хорошо говорю на пяти языках: китайском, датском, французском, немецком и шведском.

10). Я получил образование в Швейцарии.

 

Skills

Telephoning: making contact

Useful language

Making calls.                      

Could I speak to Laurie Thompson, please?

Can I talk to David Johnes?

Am I speaking to Carmen Diaz?

Yes, this is Jake Smith from KMV.

I’m calling about...

The reason I’m calling is...

Could you tell him/her that I rang?

Could you ask him/her to call me back?

Receiving calls.

Who’s calling, please?

Could you tell me what it’s about?

Just a moment.

I’ll connect you.

I’ll put you through.

Can you hold?

I’m afraid there’s no answer. Can I take a message?

Can I have your name and address?

 

Read and learn the following dialogues.

Dialogue 1.

A Good morning, Fast Track ltd. Which department, please?

B I’d like to speak to Susan Turner in Human Resources, please.

A Thank you. Hold on, I’ll put you through.

C Hello. Human Resources.

B Hello. Is that Susan Turner?

C Speaking.

B Yes, I’m phoning about your advert in Careers Now. Could you send me an application form, please?

C Certainly. Can I take some details? Could you give me your name and address, please?

B Yes, sure, it’s Jake Smith, which is S-M-I-T-H. And my address is...

 

Dialogue 2.

A Hello. Could I speak to William, please?

B I’m afraid he’s not here at the moment. Can I take a message?

A Yes, please. This is Anna from Intel. Could you tell him I won’t be able to meet him on Saturday. He can call me back if there is a problem. I’m on 01874982341.

B OK. Thank you. Bye.

 

Dialogue 3.

A Hi, John. Dave here.

B Oh, hello, Dave. How are you?

A Fine, thanks. Listen, just a quick word.

B Yeah, go ahead.

A Could you give me the fax number for Mobile World? I can’t get through to them. Their phone is always engaged.

B I’ve got it here. It’s 02077564237.

A Sorry, I didn’t catch the last part. Did you say 4227?

B No, it’s 4237.

A OK. Thanks. Bye.

B No problem. Bye.

 

2. Make up similar telephone conversations on the following situation:

Student A:

1. You receive a call for your colleague, Lilly Miles. Lilly is not at the office at the moment. Take the caller’s details and say that Lilly will call them back.

2. You are Lilly Miles. Telephone the person who called about the job advertisement. Offer to send an application form. The closing date for applications is in three weeks’ time.

Student B:

1. You want to apply for the job in the advertisement. Call Lifetime Plc and ask for Lilly Miles.

2. Some time after you call Lifetime Plc, Lilly Miles calles you back. Ask about how you can apply for the job. You also want to know when the closing date for applications is.

 

Writing

MEMO

Memos are a kind of documents used only inside the company.

They should include the following headings: To/From/ Date/ Subject.

They should be short and include only useful information.

Points should be arranged in logical order. In longer memos it is normal to number the different points.

Memo style is formal or neutral.

You can end with your initials or a signature.

Example:

To:                Charles Stancombe

            CEO

From:             Maria Castellano

             Human Resources

Date:               15 July 2005

Subject:           Appointment:

                        Commercial Manager, France

I have interviewed three candidates for this position and recommend the appointment of Tim Scooba. My reasons are as follows:

1. He has the required qualifications.

2. He has a lot of experience with the products we sell in the French market.

3. He speaks French fluently.

4. His removal expences will be minimal as he has no family at present.

If you approve our recommendation, I will prepare the contract for signature. Please let me know your decision as soon as possible.

M.C.

cc.*  Thierry Baptiste, CEO

cc. – is a common abbreviation for “copies” (The names of people who receive a copy are included in the memo).

 

Task:

You are the head of the interviewing team. You have just interviewed three candidates for the position of a Sales Manager in one of your company’s European subsidiaries. Write a memo to the Sales Director of Fast Foods Inc., explaining the reasons for your choice and describing the candidate’s strengths.

 

Unit 4

Selling online

Starting up

Do you enjoy shopping?

Do you shop online?

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