You must pay within three months.

1. Can you join if you are 17?

2. Can you give your password to a friend if you want to?

3.  Is it necessary to buy a book every month?

4. Is it necessary to buy the recommendations?

5. Can you buy only five books per year?

6. Is it necessary to pay after each purpose?

7. Is it necessary to pay within three months?

 

2. Complete sentences 1 to 8 with suitable endings a) to h).

· It’s getting late

· I can work from home

· I’ve been transferred to Madrid

· This deal is too important to lose

· We lost our database once before

· I’m afraid this report is urgent

· I think we’re all in agreement

· We’ve still got plenty of stock in the warehouse

1. so we don’t need you order any more yet

2. so we must not make a mistake

3. so you must not forget to back up the files

4. so you’ll have to stay and finish it

5. so I have to learn some Spanish

6. so we have to go

7. so I don’t have to go into the office much

8. so we don’t need to discuss it any further

 

Write a list of rules for an online retailer who wants to create a website.

Example: Your website must be easy to use.

Skills.

Making bookings and appointments. Checking arrangements.

Put the dialogue into the correct order.

Paolo Hi, Judith.

Judith    Well, I can’t do Thursday, but Friday is OK.

Paolo Paolo Ranieri speaking.

Judith Oh, hello, Paolo. This is Judith Price here.

Paolo I’m sorry, Judith. I can’t. But I can’t make Thursday or Friday.

Judith Paolo, I’m calling about that meeting. Can you make next Wednesday?

Paolo Of course. I can pick you up from the station if you like.

Judith 10 o’clock is fine. Oh, and can I bring my colleague, Sabrina? You met her at the conference.

Paolo OK. Friday it is. Can we meet in the morning – say 10 o’clock?

Judith Great. See you on Friday. Bye.

Practise the dialogue with a partner.

3. Read the following dialogue and answer the questions on it.

A Hello. Capri Hotel. How can I help you?

B Hello. I’d like to book a room from Monday 10^th to Wednesday 12^th of 

this month.

A Right. Let me check. Yes, we have some rooms then. Do you want a      

single room or a double room?

B Single, please.

A With a bath or a shower?

B A bath, please.

A Fine.

B How much is it per night?

A 120 euros.

B OK.

A So, that’s a single room with a bath for two nights. And you’re arriving

       on the 10^th and leaving on the 12^th.

B Yes, that’s right.

A What time do you think you’ll arrive?

B     About 6 p. m.

A That’s fine. Can I take your details, please?

 

1. When is the customer arriving?

2. When is he leaving?

3. What kind of room does he want?

4. How much does the room cost per night?

5. How many nights is he staying at the hotel?

6. What time will he arrive?

 

Work in pairs. Student A is a receptionist at the Delta Hotel in Greece. Student B is a business traveller. Book rooms for yourself and a colleague. Study the Useful Language box. Then role play the telephone call.

A Answer the phone. Give the name of the hotel.

B Give your name. Ask for two single rooms with baths from 16 to

20 July.

A Check the booking is for four nights from 16 to 20 July.

B Price?

A $150 per night per single room.

B Restaurant? Car park?

A Restaurant: yes/ Car park: no. Ask for credit card details.

B Visa number: 4912445637141009/ Expiry date: 12/09

 

Useful Language

Receptionist

Hello. Capri Hotel. How can I help you?

I can give you a single/double room on the first floor.

Would you like smoking or non-smoking?

So, that’s a single room for two nights, the 4^th and the 5^th.

Can I have your credit card details, please?

What time do you expect to arrive?

Could you repeat that, please?

 

Caller

I’d like to book a room from Tuesday 4^th to Thursday 5^th.

How much is it per night?

Is there a restaurant in the hotel?

Is there a car park?

Can I pay with American Express/ MasterCard/ Visa?

It’s a Visa card. The number is...

The expiry date is...

 

Writing

FAX

Faxes should always have the following headings: To /From/ Date/Subject.

The style of a fax can be very formal, like a business letter, or more simple and direct. This depends on who you are writing to.

Number your points or give them a heading.

We often use Regards for the ending. More formal endings (Yours sincerely/Yours faithfully) are also possible.

Example:

MVV Travel Agents

To         Suni Tapeer, PLC Logistics

From    Kelly Peep

Date     5 April 2005

Subject Flight to Tokyo

This is to confirm the details of your flight to Tokyo next week on April 12^th.

Flight: JAL 674

From: London Heathrow Terminal 3.

Departure: 11:45 a.m. Please check in 90 minutes before departure.

Arrival: 18:00 Narita, Tokyo.

Return: JAL 572 April 17^th 6:30 p.m. Please re-confirm 72 hours before departure.

Price: $450

I have posted the tickets to your office.

Regards

Kelly Peep

Office Manager

 

Unit 5

Food and Entertaining

Starting up

What is “Entertaining”?

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