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Архитектура Аудит Военная наука Иностранные языки Медицина Металлургия Метрология Образование Политология Производство Психология Стандартизация Технологии |
TOURIST INFORMATION OFFICESСтр 1 из 3Следующая ⇒
TOURIST COMPANIES Active Vocabulary
DIALOGUE: SORTING OUT COMPANIES IN TOURISM
SUBSTITUTION DRILL Practise 1. I don't quite understand what kind of companies there are in tourism. businesses jobs occupations employees careers carriers 2. That's a reasonable question! smart clever thought-provoking delicate tough hard 3. There are a lot of different companies that deal with tourism. travel hospitality sales catering accommodation entertainment 4. Frankly speaking, I know just travel agencies. tourist boards tourist information centres tourist information offices trade companies trade associations tour operators 5. What kind of companies are they? businesses employees associations boards bodies free-lancers 6. Do you mean to say there are travel agencies in factories? travel companies airports sales outlets big stores trade companies terminals travel departments fine stores trade centres big ports stores ports 7. Don't you see the reason? your interest your profit the cause your future the benefit the better side 8. The idea is to bring a sales outlet to the customers. to receive extensive tutoring to get extensive education to take on a job to choose a career to get a degree in tourism to find a rewarding job 9. What sort of company is a tourist information office? a tourist information centre a tourist board a travel agency a tour operator a national tourist organization an advertising agency 10. What sort of companies do guides work for, I wonder? interpreters guides-interpreters animators social directors ticket agents booking agents 11. As the name suggests, it is an office which gives information to tourists. travellers excursionists day-trippers holiday-makers vacationers visitors 12. As a matter of fact, they don't work for any travel company full-time. tourist tourism and travel trade public private business 13. It is not as simple as it seems to you. easy plain fast quick rewarding safe 14. I would say it's a painstaking job. rewarding demanding tough hard thought-provoking captivating 15. Those who start can hardly stop doing it. quit doing it give up doing it refuse doing it put off doing it imagine doing another job fancy doing another job 16. It sucks you in. Travelling Touring Guiding Tour operating Business Tourist business ACTIVE VOCABULARY
TEXTS TOUR OPERATORS Tour operators are tourist companies which develop and put together tour packages. Tour operators do market research. They promote their tours and advertise them. Tour operators publish colourful brochures, booklets and travellogues. Tour operators sell tour packages wholesale to travel agencies or sometimes direct to the public. There are tour operators which also act like travel agencies. They produce and sell their products themselves. There are independent tour operators. But among tour operators there are major airlines and shipping companies. There are large tour operators, such as Thomas Cook & Sons Company or American Express Company. Thomas Cook is the oldest tour operator in the world. TRAVEL AGENCIES Travel agencies are retail tourist companies which work directly with the public. Travel agencies are often called travel shops where customers buy different tourist products. Travel agencies sell tour operators’ tour packages and individual tourist services. Among tour packages there are inclusive tours, charter inclusive tours and inclusive tours with an excursion. Travel agencies also sell coaching tours and cruising tours. Travel agencies form groups of tourists who take part in ready-made prepaid tours. They also make individual travel arrangements. Among separate tourist services there are air tickets, train tickets, boat or ferry tickets, hotel rooms, car rentals, sightseeing tours, services of a guide or a guide-interpreter. Travel agencies also offer travel insurances and theatre tickets to their customers. Large travel agencies branch out and have got branches and outlets within a city, a region, a country or all over the world. There are large travel agencies which are members of a chain. A chain is a group of agencies which belong to the same company. In this case they often have the word «Group» in their names, for instance, Barry Martin Group or Blue Heart Travel Group. Usually such travel agencies act as tour operators as well.
TOURIST INFORMATION OFFICES Tourist information offices are also called tourist information centres. Sometimes they are called visitor information centres. There are tourist information offices at major airports, railway stations, hotels, holiday or leisure centres and many tourist attractions. Tourist information offices have got office clerks who give and advise to customers on car hire, sightseeing and other coach tours, accommodations, flights and so on. The clerks also give city orientations to guests. Tourist information office clerks answer a lot of phone calls and give information on passports and visas, the Customs and luggage, weather and climate, city public transport and food service. The office clerks speak foreign languages fluently because they deal with many international travellers. There are usually racks full of city maps and guide books, booklets and folders, travellogues and timetables, billboards and posters in tourist information offices. Travellers get most of them free of charge.
TOURIST OUTLETS Many large travel companies have got a lot of outlets within a city, a region, a country or throughout the world. An outlet is a point of sales of a company. There are outlets of travel agencies, airlines, car hire companies, coaching and cruising companies. There are travel agency outlets in hotels, airport terminals, railway stations, big department stores, at large factories and plants, and in office sites. If a travel company has got an outlet at a factory or in an office building, it means that it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets. There is usually just one travel clerk at a sales outlet. He or she does all the work. He or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, issues and sells tickets, collects money and gives receipts. Of course, the clerk keeps in touch with the head office and knows all the up-to-date information on tours and tickets. FREE-LANCERS There are people in tourism who work for themselves. They are called free-lancers. They don't work full-time for any tourist company. They work part-time or in high season only. They don't work in low and off-season. Among freelancers there are guides, guides-interpreters, escorts, animators, travel writers. Tourist companies employ them for seasonal work. Cruising companies, resort hotels and holiday centres employ animators for summer high season. Travel agencies which deal with in-coming tourism employ guides, guides-interpreters, escorts. Travel writers offer their articles to magazines and newspapers when they wish to. Often magazines order special articles on tourist subjects from travel writers. Free-lancers are registered. It means that, on the one hand, they have got licences. Licences prove their qualifications and give them permission to work. On the other hand, if they are registered, they pay taxes. Freelancers are, as a rule, members of professional associations. In high season free-lancers earn a lot of money. In low and off-season they don't earn any money at all or do some other job. Teachers work as freelance guides. Students work as escorts. Actors work as animators. Travel writers are often permanent freelancers. VOCABULARY DRILL I. Match up:
VI. Fill in the blanks:
1. Tour operators publish colourful _____ . 2. There are _____ and shipping companies among major tour operators. 3. Tourist information office clerks give _____ to customers on passports and visas, luggage and the Customs. 4. Travel agencies make individual travel _____ . 5. A sales outlet clerk sells tickets and tours, collects money and gives _____ herself. 6. People who work for themselves are called _____ . 7. Tour operators always do market _____ when they develop tours. 8. There are _____ among tour operators' products. 9. _____ give free-lancers a permission to work. 10. There are _____ with booklets and folders at travel agencies and their outlets. 11. Free-lancers are registered and they pay _____ . 12. Major tourist companies branch out and have _____ . 13. Some tourist companies are members of _____ . 14. There are hotel rooms, train and _____ among separate tourist services.
GRAMMAR DRILLS THERE IS ... / THERE ARE
MODELS:
1. There is a travel clerk in this sales outlet. 2. There are some discounts in low season. 3. There is a new travellogue in our office. 4. There are some articles on tourism in this magazine. 5. There is a travel agency in our town. 6. There are some tourist attractions in this tourist destination. 7. There is a tourist information office at the railway station. 8. There is a car rental company at the hotel. 9. There are some English-speaking tourists in the group. 10. There are some timetables on the desk. 11. There are some folders on the rack. 12. There is a city map on the shelf II. Make up alternative questions: MODELS: V. Open the brackets: 1. There (to be) some major tour operators in this country. 2. There (to be) a tour operator in this destination. 3. There (to be) a folder, a thick travellogue and some timetables on the desk. 4. There (to be) some timetables, a thick travellogue and a folder on the desk. 5. (to be) there any tourist companies in your city? 6. There (not to be) any travel consultant in our tourist company. 7. There (not to be) any booking agents in their travel agency. 8. (to be) there any escort with this tour group? 9. (to be) there any new tour packages to London in your agency? 10. There (to be) no up-to-date information on air tickets here. 11. What (to be) there in your receipt? 12. What kind of discounts (to be) there this season? 13. Why (to be) there so many discounts? 14. How many travel clerks (to be) there in your tourist information office? VI. Translate from Russian into English: 1. 1. В этом универмаге находится точка розничного сбыта туристской компании. Здесь есть какие-нибудь брошюры и каталоги путешествий? Здесь нет толстых каталогов, но имеется несколько раскладывающихся проспектов. 2. В вашем городе есть какие-либо туристские достопримечательности? – У нас в городе имеется выставка и несколько музеев. – Какие музеи у вас в городе? – В городе есть два художественных музея. 3. Что находится на стеллажах у них в офисе? Там есть расписание на летний сезон? – На стеллажах находится много бесплатных брошюр. Но там нет новейшего расписания. 4. Сколько служащих в этой туристской компании? – В этой компании имеется менеджер, несколько турагентов и бухгалтер. – Сколько у них гидов и сопровождающих? – Там нет гидов и сопровождающих. Менеджер нанимает их на работу только н высокий сезон. 5. Что имеется в новом каталоге путешествий? – Там несколько новых инклюзив-туров и информация об отдельных услугах. – Есть ли какие-нибудь скидки? – Есть скидки на детей до 12 лет. На взрослых туристов никаких скидок нет. 6. В вашем туристском центре имеется аэропорт, не так ли? – Нет, вы ошибаетесь. Здесь нет аэропорта, но недалеко от нашего курорта имеются речной порт и автобусная станция. – В порту нет представительства вашей туристской компании, не правда ли? – Нет, есть. TOURIST COMPANIES Active Vocabulary
DIALOGUE: SORTING OUT COMPANIES IN TOURISM
SUBSTITUTION DRILL Practise 1. I don't quite understand what kind of companies there are in tourism. businesses jobs occupations employees careers carriers 2. That's a reasonable question! smart clever thought-provoking delicate tough hard 3. There are a lot of different companies that deal with tourism. travel hospitality sales catering accommodation entertainment 4. Frankly speaking, I know just travel agencies. tourist boards tourist information centres tourist information offices trade companies trade associations tour operators 5. What kind of companies are they? businesses employees associations boards bodies free-lancers 6. Do you mean to say there are travel agencies in factories? travel companies airports sales outlets big stores trade companies terminals travel departments fine stores trade centres big ports stores ports 7. Don't you see the reason? your interest your profit the cause your future the benefit the better side 8. The idea is to bring a sales outlet to the customers. to receive extensive tutoring to get extensive education to take on a job to choose a career to get a degree in tourism to find a rewarding job 9. What sort of company is a tourist information office? a tourist information centre a tourist board a travel agency a tour operator a national tourist organization an advertising agency 10. What sort of companies do guides work for, I wonder? interpreters guides-interpreters animators social directors ticket agents booking agents 11. As the name suggests, it is an office which gives information to tourists. travellers excursionists day-trippers holiday-makers vacationers visitors 12. As a matter of fact, they don't work for any travel company full-time. tourist tourism and travel trade public private business 13. It is not as simple as it seems to you. easy plain fast quick rewarding safe 14. I would say it's a painstaking job. rewarding demanding tough hard thought-provoking captivating 15. Those who start can hardly stop doing it. quit doing it give up doing it refuse doing it put off doing it imagine doing another job fancy doing another job 16. It sucks you in. Travelling Touring Guiding Tour operating Business Tourist business ACTIVE VOCABULARY
TEXTS TOUR OPERATORS Tour operators are tourist companies which develop and put together tour packages. Tour operators do market research. They promote their tours and advertise them. Tour operators publish colourful brochures, booklets and travellogues. Tour operators sell tour packages wholesale to travel agencies or sometimes direct to the public. There are tour operators which also act like travel agencies. They produce and sell their products themselves. There are independent tour operators. But among tour operators there are major airlines and shipping companies. There are large tour operators, such as Thomas Cook & Sons Company or American Express Company. Thomas Cook is the oldest tour operator in the world. TRAVEL AGENCIES Travel agencies are retail tourist companies which work directly with the public. Travel agencies are often called travel shops where customers buy different tourist products. Travel agencies sell tour operators’ tour packages and individual tourist services. Among tour packages there are inclusive tours, charter inclusive tours and inclusive tours with an excursion. Travel agencies also sell coaching tours and cruising tours. Travel agencies form groups of tourists who take part in ready-made prepaid tours. They also make individual travel arrangements. Among separate tourist services there are air tickets, train tickets, boat or ferry tickets, hotel rooms, car rentals, sightseeing tours, services of a guide or a guide-interpreter. Travel agencies also offer travel insurances and theatre tickets to their customers. Large travel agencies branch out and have got branches and outlets within a city, a region, a country or all over the world. There are large travel agencies which are members of a chain. A chain is a group of agencies which belong to the same company. In this case they often have the word «Group» in their names, for instance, Barry Martin Group or Blue Heart Travel Group. Usually such travel agencies act as tour operators as well.
TOURIST INFORMATION OFFICES Tourist information offices are also called tourist information centres. Sometimes they are called visitor information centres. There are tourist information offices at major airports, railway stations, hotels, holiday or leisure centres and many tourist attractions. Tourist information offices have got office clerks who give and advise to customers on car hire, sightseeing and other coach tours, accommodations, flights and so on. The clerks also give city orientations to guests. Tourist information office clerks answer a lot of phone calls and give information on passports and visas, the Customs and luggage, weather and climate, city public transport and food service. The office clerks speak foreign languages fluently because they deal with many international travellers. There are usually racks full of city maps and guide books, booklets and folders, travellogues and timetables, billboards and posters in tourist information offices. Travellers get most of them free of charge.
TOURIST OUTLETS Many large travel companies have got a lot of outlets within a city, a region, a country or throughout the world. An outlet is a point of sales of a company. There are outlets of travel agencies, airlines, car hire companies, coaching and cruising companies. There are travel agency outlets in hotels, airport terminals, railway stations, big department stores, at large factories and plants, and in office sites. If a travel company has got an outlet at a factory or in an office building, it means that it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets. There is usually just one travel clerk at a sales outlet. He or she does all the work. He or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, issues and sells tickets, collects money and gives receipts. Of course, the clerk keeps in touch with the head office and knows all the up-to-date information on tours and tickets. FREE-LANCERS There are people in tourism who work for themselves. They are called free-lancers. They don't work full-time for any tourist company. They work part-time or in high season only. They don't work in low and off-season. Among freelancers there are guides, guides-interpreters, escorts, animators, travel writers. Tourist companies employ them for seasonal work. Cruising companies, resort hotels and holiday centres employ animators for summer high season. Travel agencies which deal with in-coming tourism employ guides, guides-interpreters, escorts. Travel writers offer their articles to magazines and newspapers when they wish to. Often magazines order special articles on tourist subjects from travel writers. Free-lancers are registered. It means that, on the one hand, they have got licences. Licences prove their qualifications and give them permission to work. On the other hand, if they are registered, they pay taxes. Freelancers are, as a rule, members of professional associations. In high season free-lancers earn a lot of money. In low and off-season they don't earn any money at all or do some other job. Teachers work as freelance guides. Students work as escorts. Actors work as animators. Travel writers are often permanent freelancers. VOCABULARY DRILL I. Match up: |
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