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Read the article above again and tick the phrase which best completes each statement.

1. The three Tuesday flights:

a) have a supplement;

b) arrive at night;

c) arrive in time for lunch;

d) are popular with families.

2. Tour operators:   

a) tell each other how much they are charging;

b) send their reps to ask holidaymakers how much they have spent on their holidays;

c) send their reps to find out how much holidaymakers know about package holidays;

d) only send their reps to question business clients.

3. Last year:

a) hoteliers were made to pay the tour operator compensation;

b) hoteliers didn't allow Ken to give upgrades;

c) it was easy to find 180 beds in July;

d) hoteliers paid back the compensation paid out to dissatisfied holidaymakers.

4. Tour representatives:

a) are in their early 20s;

b) are all 22 years old;

c) work six hours a day;

d) can't act.


3. These words appear in the article Holiday Reps Enjoy a Hard Day's Night. They all have more than one meaning. Tick the dictionary definition, a, b or c, which best fits each word's meaning in the article.

1. stifling

a) very hot: It was a stifling day;

b) prevents breathing: A stifling atmosphere;

c) prevents you from thinking: I was so frightened; their behavior was stifling.

2. to endure/endured

a) to support or bear: We have had to endure many years of inflation;

b) to remain alive or exist: A city built to endure;

c) to suffer something painful for a long time or to deal with an unpleasant situation: There are limits to what the human body can endure.

3. disgorge

a) to bring food back through the mouth from the stomach: After eating Jonah, the whale disgorged him;

b) to throw out/emit: The chimney disgorged smoke;

c) to flow out into the sea: The Mississippi disgorges into the Gulf of Mexico.

4. property/properties

a) personal belongings;

b) land and/or the buildings on it;

c) a quality or power that belongs to somebody or thing: The medicinal properties of a plant.

5. handles/handling

a) to touch or hold: Do not handle the exhibits;

b) to control with your hands: The windsurfer handled the board with skill;

c) to manage or deal with: My secretary will handle all the arrangements.

You work in the personnel department of Global Tours Inc. in Tahiti. Using the active or the passive, complete this letter to Sonia, a new rep, who is about to join your team.

Dear Sonia,

I would like to welcome you to our team here in Tahiti and to outline what (a) … (happen) during your first week with us.

On arrival at the airport you (b) … (meet) by John Le Grand, our area manager, and (c) … (drive) to the Pacific Hotel where you (d) … (live) during the season. There (e) … (follow) a five-day training program where you (f) … (introduce) to your colleagues and (g) … (brief). Then you (h) … (show) how to check in plane-loads of holidaymakers, make short presentations and deal with complaints. Also you (i) … (take) around the island to visit the places you (j) … (take) our guests. There (k) … (be) a short test to complete the program, after which you (l) … (give) a certificate.

Here we (m) … all … (look forward) to meeting you on 1st May and working with you over the summer season.

Yours sincerely.



Match types of promotional material to the correct definitions.

Poster, brochure, leaflet, flyer, catalogue.

1. A book containing pictures and information about goods that you can buy.

2. A small sheet of paper containing promotional advertising which is given to people in the street or put through their letter boxes.

3. A large sheet of paper containing an advertisement or notice usually displayed in a shop window or on a wall.

4. A booklet containing information and promotional material often about holidays.

5. A piece of paper that has been folded and has promotional material on all sides.


Complete this conversation between Dominic and Lesley, two travel consultants, who are talking about Lesley's plan for Christmas. It is 15th December. Put the verbs in brackets into the correct tenses and make any other necessary alterations.

Dominic: What (a) … you … (do) for Christmas?

Lesley: I'm really lucky. I've been chosen to go on a trip to Jamaica!

Dominic: Lucky you! How long (b) … you … (be) away?

Lesley: Ten days in all. I (c) … (leave) on 19th December and (d) … (arrive) home in time for the New Year.

Dominic: What kinds of things (e) … you ... (do) while you are there?

Lesley: I (f) … (tour) the island. I (g) … (stay) in three resorts: Montego Bay, Ocho Rios and Port Antonio.

Dominic: Has your itinerary been planned for you or (h) … you … (be able) to decide what you (i) … (do) when you (j) … (get) there?

Lesley: A bit of both, I suppose. My plane (k) … (leave) from Heathrow on 19th December for Montego Bay where I (I) … (stay) in the Richmond Hill Hotel. While I (m) … (be) there I (n) … (have to) complete the questionnaire on what there is to do in the resort, the quality of services, the cost of snacks and drinks for the agency. But I (o) … definitely … (go) to Chukka Cove while I (p) … (be) there to see the polo.

Dominic: (q) … you … (be) in time to watch the Jam-Am yacht race?

Lesley: No, unfortunately it (r) … (finish) before I (s) … (arrive).

Dominic: That's a shame. But I wish I (t) … (go).


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