Заполните таблицу, посоветовав, как следует поступить в каждой из предложенных ситуаций.

What should one do…
1	…planning their holiday?
2	… if one wants an enjoyable holiday at some reasonable price?
3	…if one doesn’t want to be trapped?
4	… to start choosing a travel agency?
5	… if one lacks some information or advice calling the travel agencies?
6	… at an appointment with the travel clerk at the agency office?
7	… purchasing a tour?

7.3. Определите, истинно или ложно каждое из нижеперечисленных утверждений (относительно текста). Пометьте каждое предложение как “ T ( true )” или “ F ( false )”. Откорректируйте ложные утверждения.

1. Normally people plan their holidays in advance.

2. Experienced holiday-makers are often at a loss which travel agency to choose out of a large amount of agencies offering similar services.

3. Re­sponding to the callers' queries is a part of travel agents' duty.

4. Never ask travel clerks to help you to make a deci­sion about where to go, what to see or where to stay in each area you plan to visit.

5. There are usually lots of travellogues, brochures, folders, tourist's guides and maps available for customers.

6. Only a few travel companies are able to arrange tailor-made tours according to their customers' requests.

7. Travel agents may offer you to pay for your travel insurance.

 

7.4. Дайте развернутые ответы на поставленные вопросы, опираясь на содержание текста.

 

1.    Why are you at a loss when you are not an experienced holiday-maker?

2.    Why shouldn't you hesitate to ask questions?

3.    What will efficient travel clerks always help you with?

4     What are most of travel companies able to arrange?

5.    What do many travel agents offer you to pay for?

6.    When are the prices higher?

 

8. Подготовьте развернутые высказывания (от 25 развернутых предложений) в ответ на вопросы, заданные ниже. Задание , помеченное звездочкой , выполнять не обязательно .

1. Prepare a short guidance for inexperienced holiday-makers to help them in choosing a travel agency and arranging a holiday trip.   

2.* If you happen to know any foreigners, ask them how they normally choose a travel agency to work with. Compare their answer with the information from the text. Share everything you have found out with the group/instructor. 

 

Text 2. How to Handle Difficult Customers on the Phone

 

Убедитесь, что Вам понятны слова и выражения, перечисленные ниже. Если необходимо, воспользуйтесь словарем.

Ø face-to-face Ø body language Ø to handle Ø in most cases Ø to charge Ø to overcharge

Ø statement Ø to sound Ø to pull up Ø ridiculous Ø business name Ø to impose

Ø better than nothing Ø to hang on Ø for ages Ø to keep one's calm Ø to convince Ø in the light of Ø episode

Соедините разрозненные части выражений и составных слов.

1	in most	A	language
2	to hang	B	nothing
3	business	C	up
4	to keep one’s	D	ages
5	face-to-	E	on
6	in the light	F	of
7	better than	G	cases
8	to pull	H	calm
9	for	I	name
10	body	J	face

Заполните пробелы недостающими словами из списка (Упражнение 1).

1. Anything is _______________, I'd rather have one book than none.

2. The finding could help doctors _________ more people to come in for colon cancer screening, Kopetz said.

3. He looked pleased at the collected, business-like way that Ralph _________ things.

4. Click on a square to _________ an overview of the site with name, description, location, and domain.

5. Such __________as unexpected arrest were but too common nowadays.

6. Indoor clubs also ________ court fees, which, while usually under $20, can add up for fanatics like Mr. Cardenas, who works at a moving company.

7. Yes, the speech was ___________, but no one felt like laughing, not even the Wall Street Farmer.

8. While that _________ like a lead up to a dirty story, it is far less interesting.

9. Miscarriages are common, and ____________ aren't preventable.

10. "Can you _______ on there for a few minutes?" questioned Steve.

 

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