Task 2. Discuss the mentioned tips in pairs or in small groups. Comment on how you understand each of the practical recommendations.

Module 3

Business Correspondence

Warm-up

Task 1. Look at the sample letters (A) and (B), and identify which is formal and which is informal. What is the difference between them?

A. Dear Kate,

I want to tell you how sorry I am about what happened yesterday. I didn’t mean to hurt you and I’m really sorry I made you feel sad.

Why don’t we meet next Sunday just to have a good friendly talk?

I hope you’ll forgive me. I want to say again how sorry I am.

Love,

Max

B. Dear Mr Dawson:

I am writing to you with reference to our last meeting. I wish to apologize for my behaviour.

As you know, I was most disappointed by the rejection of my application to the educational programme last September, and that was the reason of my rude behaviour last week.

Please, accept my most sincere apologies. I hope we can get together again in the near future.

Yours sincerely,

Laura Smith

Task 2. Discuss the mentioned tips in pairs or in small groups. Comment on how you understand each of the practical recommendations.

Task 3. Think of possible reasons for writing a business letter.

Words to memorize:

accurate                                   точний, правильний

addressee                                адресат

applicant                                  претендент, кандидат

bid                                                запропонована пропозиція, заявка

cancel                                  анулювати, скасувати

clarity                                           ясність

commodity                          товар

complimentary close                    вираз ввічливості

concession                                    поступка

concise                                          короткий, стислий

courteous                                ввічливий, чемний

draft                                           чернетка

enclose                                          вкладати (в пакет), прикладати до листа

enc . (" enclosure ")                    вкладка, додаток

essential                                        необхідний, обов'язковий

execution                                      виконання

heading                                        заголовок

identify                                    розпізнавати; встановлювати

indent                                           починати з нового рядка

invoice                                           рахунок-фактура, товарна накладна

layout                                  розташування, план

legible                                      розбірливий, чіткий

letterhead                                 друкований бланк (установи)

letter of intent                              лист-зoбов'язання

locality                                           населений пункт

mailing indications               поштові позначки

on the average                             у середньому

order                                      замовлення

p . p . (" per proculationem ")        за дорученням, згідно

position                                          посада

postal district                                поштове відділення

postal service head - office            головний поштамт

precise                                          точний

ramble                                          говорити незв’язно

recipient                                   одержувач

reduce                                 зменшувати, знижувати

redundant                                    надмірний

relevant                                    доречний

response                                   відповідь

salutation                                     вітання

signature                                      підпис

up - to - date                                    сучасний

Task 8. Say whether the following statements are true or false. Correct the false ones.

A. The letterhead includes your name, your address, your telephone number, any other contact information such as fax, e-mail, web-address, and your handwritten name.

B. The salutation usually depends on how well you know the recipient of your letter.

C. The communication part includes a number of paragraphs with a polite closing phrase.

D. Your signature should be easy to read.

E. Enclosures come three lines below the signature.

Notes

1) The title and name of the addressee go together, e.g. John Brown, Mr B. Richards, Mrs C. Stanley, Ms S. Johns, Mr & Mrs Dugan, Dr Simon Green, Prof E. White, Messrs Hamilton and Jacobs.

2) The names of company types are usually abbreviated, as Plc – Public Limited Company; Inc – Corporation; Ltd – Private Limited Company.

3) If the letter is addressed to London, the name of the city ‘London’ should be followed by a shortened name of the corresponding postal district: e.g. EC – East Central; NW – North West; WC – West Central etc.

4) If the letter is addressed to the USA, the name of the city or town should be followed by the name of the state.

Task 10. Match address elements and their samples.

1) Title and name of the addressee

2) Position in the company

3) Name of the company

4) Number or name of the building

5) Name of the street

6) Name of the city, town or locality

7) Postal district (GB)

8) Name of the state (US)

9) Name of the region

10) Postal index

11) Postal service head-office number and abbreviation (GB)

12) Name of the country

(A)                                          (B)                                     (C)

a) Market Street                a) 900                                a) Ukraine

b) United Kingdom          b) USA                              b) Dr Boiko

c) Devonshire Bank          c) Mr Black                       c) 132

d) Henton                          d) 20010                            d) 60050

e) Personnel Manager        e) Washington                   e) Software engineering

f) CV22                             f) Finance Director            f) Chernigov

g) 6DE                              g) Chesapeake Avenue     g) Pavlov Street

h) Mr Jones                       h) DC                                h) Managing Director

i) 12                                   i) Johnson & Johnson

Task 11.Read the following text and write the addresses (A), (B) and (C) in the order.

Opening remarks