Typical answers to feedback questionnaire

Classes

"My teacher was late for class every day except the first Monday!"

"I came to England to study English not to play games — I'm not a child!!!"

Facilities

"My classroom (A35) is a mess — can't the repairmen fix the cracks in the walls and stick the wallpaper back on? Only one of the lights was working during the whole 4-week course!"

"I liked the books and things in the self-access centre but it's in a bad place right at the top of the library on the fourth floor! Why not put it somewhere students spend more time?"

"The "Munch House Cafe Bar" is OK — I liked the new chairs and tables. Some of the sandwiches were off and they al­ways ran out of coke when it was hot!"

Food

"I didn't like the food at all — it's always the same — chips, chips, chips!"

"All the food is boring — it has no real taste".

Activities

"I liked the tour of the city but the sports were terrible, no­body knew where to go or what time to arrive!"

"Tom Shark was very rude to the students and we had to pay for things I thought I'd paid for when I paid for the course — like the BBQ and discos!"

                        MEMORANDUM

To: All members of EFL staff

From: Jack Boot (Director of Studies)

Date: 16 June

Cc: The Principal

RE: STUDENT FEEDBACK QUESTIONNAIRE

I am afraid there were a large number of (0) complaints about the school at the end of this course. The following is a summary of the most recurrent comments.

Lessons

(1) ............ seems to be a problem with many teachers, in fact one managed to be on time only once during the course. There also seems to be a feeling among students that the lessons weren't (2) and that too many games were played in class. Many of our students find such activities rather (3)…….                

Facilities

Various students noted that the classrooms are in a (4)…….of repair and that we need to pay greater and more im­mediate attention to (5)……. .As regards the new self-access centre, many students praised the wide selection of (6) …….but commented negatively about its (7)…….at the top of the library building, which, it seems, makes it somewhat (8)…….for students. Another more positive element in the school is the "Munch House". Many students commented favourably about the (9)    ……. .But also pointed out that the sandwiches are often (10)…….and that soft drinks are frequently in short (11)……particularly during hot weather.

Catering

The food lacks (12)……..With a great deal of the same food appearing day after day. It also seems that the food is far too (13)……for international students.

Activities

There were numerous negative comments in this area. The sports activities seem very (14)…….organized with students having no clear instructions as to where and when to play. Certain members of the activities staff were also described as (15)……. .Finally, it is clear that many students are being charged again for activities they paid for in (16) ……., such as barbecues and discotheques. I propose to hold an emergency meeting to discuss how best to address the most urgent issues outlined above. The meeting will be this Friday 23 June starting at 4.30 pm in the staff room.

All staff are expected to attend.

Exercise 41

Where do you think you would be if you heard the following? Do you think you should reply to any of the phrases — if so how?

1. Last orders, please.

2. All change. All change.

3. Open wide.

4. Window or aisle?

5. Could you register, please.

6. Would you like to try it on?

7. Dressing?

8. Hold tight.

9. That's only available on prescription, I'm afraid.

10. Say "cheese".

11. Could you endorse it, please.

12. Same again?

13. You are on a double-yellow there, sir.

14. How would you like it done?

15. Say when.

16. 'K you.

Exercise 42

On November 11, 1998 The Times published a letter that four British boys had written to the Queen. The letter is highly infor­mal and therefore absurdly irreverent.

Tasks

1. In the text of the letter, underline all instances of colloquial usage, write out the informal words and expressions and sug­gest more formal equivalents.

2. Restructure the letter making it more logical and consistent, re-write the letter using appropriate style and vocabulary.

POPPING IN TO THE PALACE DEAR YOUR MAJESTY...

"A long time ago you gave out OBEs to The Beatles and have since given awards to many famous pop stars, but you've had the same band playing outside Buckingham Palace since forever. Well, we are four young lads aged 16 and 17 who form the band ALIVE. In fact, here's a CD of our music for you to listen to and some information about us. We were recently booked to play a load of concerts with top acts, but the promoter turned out to be a complete conman and we really lost out. We've never played in London and would like the chance to perform at Buck­ingham Palace, possibly inside the gates where the band usually plays to entertain the crowds or inside at a party. It would be a really good gig for us and having the gig on our CV might help us swing a record contract. You will note from the enclosed leaflet that we got support from the Prince's Trust. They gave us a grant of 480 pounds in January 1997 and we would have asked Price Charles, but as Buckingham Palace is your house, we thought we should ask you first. We've put a nice slow song on the CD first cos we thought you wouldn't be into heavy stuff. By all means give the CD to your grandchildren to listen to but make sure they give it you back. Finally, we are four good lads who don't do drugs, aren't scruffy and don't use foul language (maybe that's where we've been going wrong!) Anyway, if you can give us a break it would be cool. With our love to you and all the Royal Family, Andy, Daz, Martin and Craig XXXXX".

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