Calling Your Dealer to Complain About a Defective Car

 

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Exercise 3.2.2 * . Match the car problems to the ways of fixing them. More than one combination is possible. How often do you/can you encounter them and what could the reasons be? Discuss it with your partner.

CAR PROBLEMS	FIXING CAR PROBLEMS
Car broke down/doesn’t run Misaligned tyres Car won’t start Faulty brakes Radiator problem Excessive bouncing and shaking while driving Worn and a failing suspension system “Pulling” vehicle on the road/steering wheel vibration Dead battery	Oil change Car tune-up Fixing tyres and suspension Brake Repair and Replacement · Wheel Alignment Radiator repair Battery replacement A car jump-start Engine tuning

Exercise 3.2. 3 . Match the two parts to make appropriate word combinations. More than one combination is possible.

1.to fix                                   2.to tune 3.to get (regular)           4.to repaint                            5.to align 6.to jump-start                        7.to replace                            8.to repair                              9.to adjust 10.to change

a. the hood b. oil-changes c. the wheels  d. the radiator e. the car                               f. the battery g. the tyres/the suspension h. the engine  i. the air/fluid filters j. the car

Exercise 3.2. 4 . Here are 4 car problems. Match them properly to their descriptions.

Wheel Alignment; Oil Change; Car Tune-Up; Brake Pad Replacement/Brake Repair

Most know that an ___________ is something that needs to be performed on a vehicle every so often (usually 3,000 miles), but few understand its importance in the proper functioning of an engine. If you continue driving your car without getting regular ___________, it could lead to costly automotive repairs in the future and decrease the longevity of your vehicle’s life.

Depending on the age, make, and model of a car or truck, a ___________ can include anything from carburetor replacements to fluid checking. _________do happen in intervals, much like an oil change, and these can also vary depending on your vehicle.

In fact, some statistics show that upward of 5 percent of car accidents are caused by faulty brakes, tires and suspension systems. The first sign of problems usually emanates with screeching when applying pressure to the brake pedal. If left too long, simple ______________ can become an expensive automotive repair. Don’t let it get that far!

Proper _________________ can give the tread on your tires months if not years of extra life. In performing________________, you ensure yourself a safe and much more comfortable ride.

Exercise 3.2. 5 . Read the promotional leaflet on Joe’s Auto Repair Department. Make dialogs using your knowledge on car problems and taking into consideration the offered services.

http://www.joesservicedepartment.com

Every car has its own personality, but they all share the need for an expert auto mechanic when something goes wrong. At Joe’s Service Department, our auto shop has years of experience providing car maintenance services. Whether your vehicle needs its fluids checked or has some issues with its AC, our professionals will get you back on the road in no time.

 

Engine Repairs Brakes AC Compressors Heating elements Tyres & Suspension Aligment	Oil changes Tune-ups Computer Diagnostics Fluid Replacement

Lesson 4

 

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