АНГЛИЙСКИЙ ЯЗЫК ПРОФЕССИОНАЛЬНЫЙ

АНГЛИЙСКИЙ ЯЗЫК ПРОФЕССИОНАЛЬНЫЙ

МЕТОДИЧЕСКИЕ УКАЗАНИЯ И КОНТРОЛЬНЫЕ ЗАДАНИЯ

ДЛЯ САМОСТОЯТЕЛЬНОЙ РАБОТЫ СТУДЕНТОВ

ФАКУЛЬТЕТА ЗАОЧНОГО ОБУЧЕНИЯ
НАПРАВЛЕНИЕ ПОДГОТОВКИ 43.03.03 «ГОСТИНИЧНОЕ ДЕЛО»

Москва 2016

Методические рекомендации к выполнению

Контрольной работы №3 (3-й семестр)

Формат контрольной работы основан на лексическом и грамматическом материале 1-8, 20 уроков учебного пособия Trish Stott and Roger Holt. First Сlass. English for Tourism. Student’s Book. Oxford University Press.

Рассчитано для студентов изучающих английский язык профессиональный. Каждый урок содержит тексты определенной профессиональной тематики, упражнения к текстам для тренировки употребления лексических единиц, грамматический материал в таблицах и набор упражнений для закрепления грамматики. Для успешного выполнения контрольной работы студентам необходимо прочитать тексты, выполнить упражнения, выучить незнакомые слова.

Рекомендуемая литература

1. Trish Stott and Roger Holt. First Сlass. English for Tourism. Student’s Book. Oxford University Press

2. Michael Duckworth First class English for tourism. Work book. Oxford university press

3. R. Murphy “Essential Grammar in Use”. Cambridge University Press. RELOD.

4. http: //dictionary.cambridge.org/dictionary/british/pariah

5. http: //wwwedu.ge.ch/cptic/prospective/projets/anglais/exercises/welcome.html

Контрольная работа № 3 (3 семестр обучения)

по дисциплине «Английский язык профессиональный» 43.03.03 Гостиничное дело для групп заочного обучения

Уроки 1-8, 20 по учебнику

Trish Stott and Roger Holt. First Class. English for tourism.

Oxford University Press

Задание 1. Fill in the blanks with prepositions.

1. Our agency deals ____ business customers.

2. He enjoys his job because he is interested ______ travel.

3. When tourists come ____ package holiday everything is arranged ____ advance.

4. She arranges flights and hotel booking all ____ the world.

5. Who is responsible ____ ticket reservation?

6. There are no restrictions ____ the ticket.

7. You are to check ____ one hour _____departure.

8. Are there any flights ____ Friday mornings? – No, but there is one ____ midday.

9. I take tourists ____ bus tours _____ Moscow.

10. Which airline are you flying ____?

11. Owing ___ illness I’ll have to cancel our holiday.

12. The pass is valid ____a period ____ 15 days.

13. The price depends ____ age.

14. When do I arrive ____ London?

15. Where would you like to go ____ holiday?

16. Thank you ____ your letter ____ 15 January.

17. The train arrives ___ London ___ 14.30.

18. Are transfers ___ and ____ the hotel included?

19. The train attendant will provide you ____ a first class assistance.

20. You need to apply ____ a visa ____ the Embassy.

(10 баллов)

Задание 2. Match the job titles (1-8) with the job duties (a-h).

1. a maintenance worker 2. a concierge 3. a night auditor 4. a doorman 5. a housekeeper 6. a bellhop 7. a valet 8. a front desk clerk

a. a person who parks cars for guests b. a person who rents rooms to guests c. a person who handles guests and financial matters at night d. a person who waits at the hotels entrance and greet new guests e. a person who fixes broken items in the hotel f. a person who cleans the hotel g. a person who tells hotels guests about local entertainment h. a person who carries bags to rooms for guests

(4 балла)

Задание 3. Fill in the gaps using the words below:

1)	package holiday arrange representative deal with tour guide customers advice campsite travel agency hotel booking

1. Most of her ____ are business people who book short trips abroad.

2. Maria Blanc works in a large ____ in Paris.

3. They usually come on ____ ____.

4. He gives ____ on place to visit and things to do.

5. I ___ their flights and ____ ____ all over the world.

6. His job is to keep the ___ clean.

7. She works as a ___ of a foreign company.

8. I ___ business customers.

9. Paola Conti is a ____ ____ in Florence.

2)	availability non-stop restrictions check in contact address flight expiry date departure time open round-the-world

1. I’ve got an ____ ___ ticket, starting in New York.

2. Could you wait a minute while I check ____?

3. Could you leave us a ___ ____ so that we can write to you?

4. Would you please ___ ___an hour before departure?

5. The tourist wants a ___ from Barcelona to Rome.

6. Before you accept a credit card, you should look at ____ ____.

7. There arе some ____ on the ticket.

8. I don’t want to change planes. Are there any ___ ___ flights?

9. The ___ ___ is 16.30, and you need to be at the airport one hour before that.

3)	confirmed deposit cancellation charges amendment manager to cancel administration costs number to alter destination

1. An ____ is a change or alteration.

2. I’d like to know about ____ ____.

3. You must normally pay to change a ticket that is already ____.

4. A person who is in charge of an office is called a ____.

5. Unfortunately, owing to business problems, we have to ___ our holiday.

6. What is your flight ___?

7. The amendment charge is? 15 per booking to cover our ___ ___.

8. You often pay a ___ when you book a holiday.

9. They can reach their _____ in the evening.

10. The customer wants ____ a ticket.

(28 баллов)

Задание 4. Put the verbs in brackets in the correct forms: the Present Simple or the Present Continuous.

1. Our flight ( leave ) at 7 p.m. Passengers ( begin ) to check in now.

2. I ( work ) today though it is Saturday. I sometimes ( work ) at weekends.

3. She ( speak ) English now. She always ( speak ) English to her students.

4. How much you ( earn )? – Usually I ( not/ get ) much money, but I ( earn ) a lot at present because it is high season.

5. What he ( do ) at the moment? – He ( fly ) to Rome. He often ( go ) to Italy on business.

(6 баллов )

Задание 5. Give the definition of a package tour.

(2 балла)

Задание 6. Complete this description of Bangkok using the information below.

BANGKOK

City: crowded, noisy, but exciting; long history and rich culture; people

famous for their friendliness

Weather: tropical – so hot all year, but cooler from March to November

Sightseeing: magnificent Buddhist temples wonderful places (e.g.) the Grand Palace

Shopping: silk, clothing, jeweler; interesting floating market on canals of city

Accommodation: luxury hotels (e.g. Oriental, Siam Intercontinental); but also

many smaller hotels, guest houses

1. Bangkok is a crowded and noisy city, but it is also very exciting, but has a long history and a rich culture. The people are famous for their friendliness.

2. The weather……………………………………………………………

3. For those who like shopping, Bangkok …………………………… …

4. Those interested in sightseeing can …………………………… ……..

5. Bangkok has hotels to suit every taste ………………………… …….

(4 балла)

Задание 7. Translate into English.

1. Она занимается бронированием туристических услуг для бизнес клиентов.

2. Мне нужен билет до Нью-Йорка и обратно. Туда – на 11 мая, а обратно – на 21 мая.

3. Время отправления Вашего рейса 16.30. Регистрация начинается за два часа до вылета.

4. У меня билет с открытой датой в Париж. - По этому билету могут быть ограничения. Разрешите мне сначала проверить дату истечения его срока действия.

5. Я бы хотел внести изменения в свой билет.

6. Вы должны заплатить за изменения в билете, который уже подтвержден.

7. Не могли бы вы оставить свой контактный телефон, и я вам перезвоню?

8. Если вы хотите внести изменения в бронирование или отменить его, вы должны проинформировать нас в письменном виде как можно быстрее.

9. Сколько надо платить за аннуляцию?

10. Сколько стоит билет туда и обратно эконом класса?

11. Где бы вы хотели сидеть в самолете? Я предпочитаю место у прохода.

1. Мы не хотим делать пересадку при полете в Бразилию. Существуют ли какие-нибудь прямые рейсы туда?

2. До того, как Вы принимаете кредитную карту, Вам следует проверить дату истечения срока действия карты.

3. Посмотрите расписание поездов, чтобы узнать с какой платформы отправляется наш поезд.

4. Мы не можем вернуть Вам деньги за билет, т.к. ваш тариф не предусматривает возврат денег.

5. Вы не могли бы подождать, пока я проверю наличие билетов?

6. Нам требуется виза, чтобы посетить Черногорию?

7. Вы получите письменное подтверждение бронирования и счет на оплату оставшейся суммы.

8. Доплата за одноместное размещение составляет 50 долларов в день.

9. Ваш паспорт должен быть действителен в течение 6 месяцев от даты предполагаемой поездки.

10. В стоимость стандартного турпакета входит стоимость авиаперелета, аэропортовские сборы, трансферы из аэропорта в гостиницу, питание, размещение в гостинице, 2 экскурсии и страховка. В стоимость не входит оплата чаевых и дополнительные экскурсии.

11. При бронировании тура вы должны внести задаток и оплатить остаток суммы за 4 недели до вылета.

12. Владельцам российских паспортов нужна виза для посещения Японии.

13. Платить прямо сейчас необязательно, вы можете сделать предварительное бронирование, и мы сохраним вашу бронь в течение 7 дней.

14. При посещении Индии вы должны сделать прививки против желтой лихорадки и холеры.

15. Мы сможем подтвердить ваш тур, как только вы оплатите оставшуюся сумму.

16. К сожалению, мы не можем принять вашу заявку на бронирование, т.к. ваш паспорт действителен только в течение двух месяцев.

17. Мы выпишем вам групповой ваучер.

(28 балла)

Задание 8. Complete the email with the correct tense form.

Making arrangements

TO: reservations@orionhotels.com Subject: Reservation Dear Sir/ Madam, I am writing to reserve a room for three nights from Tuesday 13 November. My train (arrive) at 11 o’clock in the evening and I wanted to be sure there is no problem if I (not/check in) until late at night. Also is there 24-hour room service on offer? If not, what time it (finish)? I (meet) a client in the morning and (take) her to lunch afterwards, so can you recommend a good restaurant in the area? I (plan) to stay for three nights initially but I may extend my visit. Will there be a problem if I (not/tell) you until later in the week if I (stay) for an extra night?

(8 баллов )

Задание 9. Read the below advert and write a cover letter and a c.v.

Receptionist (English Speaking) Hotel Plevna, Sliema – Malta In this position you will provide reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audites, as required. Position Requirements · Should have a Diploma of Hotel Management or bachelor’s degree level education in a related field. · Should have excellent business communication skills and must be fluent in English. · Should have the ability to work under pressure and react quickly. · Should have analytical skills and ability to identify reasonable solutions quickly. · Should have flexible with shift patterns to ensure support across operational hours, in terms of additional overtime and as when required · Should be computer literate particularly in MS Office · Knowledge of Fidelio and Opera is an advantage Contact Information Contact name: Hotel Plevna Yulia Bodyakina Office address: Hughes Hallet Street City: Sliema Postal code: 3143 Country: Malta

( 10 баллов)

Критерии оценки

Процент результативности (правильных ответов) Качественная оценка индивидуальных образовательных достижений

балл (отметка) вербальный аналог

90-100 отлично

75-89 хорошо

60-74 удовлетворительно

менее 60 неудовлетворительно

Петрашевская Е.Г.

Й семестр

Методические рекомендации к выполнению

контрольной работы №4

Формат контрольной работы основан на лексическом и грамматическом материале 12-15, 19 уроков учебного пособия Trish Stott and Roger Holt “First Class. English for Tourism”. Oxford University Press. Student’s Book.

Рассчитано для студентов изучающих английский язык профессиональный второй семестр. Каждый урок содержит тексты определенной профессиональной тематики, упражнения к текстам для тренировки употребления лексических единиц, грамматический материал в таблицах и набор упражнений для закрепления лексики и грамматики. Для успешного выполнения контрольной работы студентам необходимо прочитать тексты, выполнить упражнения, выучить незнакомые слова.

Рекомендуемая литература

1. Trish Stott and Roger Holt First Сlass. English for tourism. Student’s book. Oxford university press

2. Michael Duckworth First Сlass. English for tourism. Work book. Oxford university press

3. R. Murphy “Essential Grammar in Use”. Cambridge University Press

4. http: //dictionary.cambridge.org/dictionary/british/pariah

5. http: //wwwedu.ge.ch/cptic/prospective/projets/anglais/exercises/welcome.html

Задание 1. Read the text.

Ones.

Hotels

A hotel is a place where people can be accommodated for one night or more. They are provided with rooms, meals, entertainments and different personal services in return for payment.

Modern hotels are not just places where you go to sleep. Many social activities are centered around them. International conferences, meetings, negotiations and even sport competitions take place at hotels.

There are various grades of hotels from cheap boarding houses to very expensive luxury five-star hotels. The size of a hotel makes a big difference: with more than 500-600 rooms it becomes very difficult to give personal service. That is why modern top-class hotels are never very big.

Now hotels offer their guests a wide range of services which were unheard of several years ago. Hotel guests enjoy air-conditioned rooms, express check-in and check-out, 24-hour room-service, overnight laundry with pressing service, and valet service. They can have their meals at restaurants and bars with superb cuisine. In many hotels guests can select a newspaper, order breakfast, book tickets and even check out using the room TV. Besides room telephones guests are provided with portable phones so that they can receive and make a call from anywhere in the hotel.

Nowadays business travel is becoming more and more important, and many of the hotel guests are businessmen. They are very particular about the office facilities that can help them do their jobs. They are not satisfied any longer with the standard business conveniences which hotels used to offer them. That is why most of the hotels are trying to add new services getting the latest technology to meet the needs of a business traveller and make life easier for him.

Many new quality hotels have round-the-clock business centres with conference halls and meeting rooms for smaller gatherings, as well as fully serviced private work areas out-fitted with high-tech equipment. Such centres offer secretarial and interpretation services, facsimile services, personal computers, copiers, word processors, laser printers, calculators, colour cable TV and reference libraries.

In addition to these services, other facilities include health clubs with pools, saunas, sporting facilities, fitness centres and chauffeured transportation to and from the airport. In fact, everything possible is done to make hotels perfect both for business and entertainment.

1. A hotel is a place where one can get good entertainment.

2. You can get your meals free of charge at any hotel.

3. One can get personal service only at a five-star hotel.

4. Hotels do not increase the range of services for their guests.

5. Businessmen are very particular about their personal comforts.

6. Hotels try to meet the needs of travelling businessmen.

7. Business centers at hotels can be used only in the day time.

8. Businessmen have to bring along to the hotel a lot of high-tech equipment.

9. Most hotels offer their guests good sporting facilities.

10. Chauffeured transportation is provided only for the guests who check out of the hotel.

11. A hotel should be a perfect place for doing business.

(11 баллов )

Задание 2. Complete the sentences with a missing word.

1) valid expiry date match voucher fraud signature

1. In order to prevent credit card _____ the following procedures must be followed.

2. Firstly, the _______ of the card must be checked.

3. If the date is still _____, an authorization code should be obtained from the credit card company.

4. The ______ should be filled in and signed in the presence of the employee.

5. The ________ on the card and voucher should be compared.

6. Finally, if the signatures _______, the card and the top copy of the voucher should be returned to the customer.

2) room service bellboy registration form keycard a reservation

Checking in

Guest: Receptionist: Guest: Receptionist: Guest: Receptionist: Guest: Receptionist: Guest: Receptionist: Guest: Good evening. My name is Casado. I have ________. Good evening, Mr Casado. Yes, we received your fax. A single room for two nights, leaving on 22^nd December. Would you please fill in the ______? I’ll get your key. Thank you. Here is your ______. Your room number is 807. Would you like dinner tonight? Perhaps later. Well, the hotel restaurant is open until 11.00 p.m. But if you want something to eat later than that, just call _________. Good. Er… is Mr Archer here yet? No, sir. Not yet. But I’ll ask him to call you when he arrives. Will you be in your room? Yes, I think so. Certainly, sir. Now… the ______ will show you to your room. Have a pleasant stay in Stockholm, sir! Thank you.

3) facilities guests deal secretarial auditorium centre professionals purpose-built responsible

1. Monte Carlo has a long history as a tourist and business ____, and its beauty and elegance will guarantee the success of any conference or convention.

2. It has magnificent hotels and restaurants, as well as a modern _____ Convention Centre.

3. In Monaco, real _____ will help you with the organization of your conference.

4. When you decide to come to Monte Carlo, one person will be able to help you. He will ask about your plans and will be ____ to give you any advice you need.

5. When your conference is taking place, he will ___ with any problems, and will leave you free to be with your ____.

6. The Convention Centre offers a large ____, several halls and theatres for exhibitions, and meeting rooms.

7. There are translation ____, telephones and FAX machines, ____ offices, a range of restaurants and bars, and many other services. In short, the Monte Carlo Convention Centre has everything you need to make you conference a success.

(20 баллов)

Задание 3. а. Match the facilities with the icons below.

wheelchair access health of fitness facilities credit cards accepted rooms for more than 2 people pets welcome air conditioning swimming pool 24-hour room service business facilities children’s facilities

Задание 4 Five guests at the Paragon Hotel make requests at reception.

a) Put the verbs in brackets in the correct form.

- Hello, reception.

- Oh, hello, this is Mrs Wallstein here from room 202. Is it possible to get my hair ( do ) tomorrow before, say eight-thirty?

- I’m sorry madam, but the hair salon (not/open) until 9 am.

- Reception.

- Hello. I’m afraid I ( miss ) dinner. Is it possible to have some sandwiches ( send ) up to my room?

- Certainly. What kind of sandwich?

- What have you got?

- Hello. Room 157, please.

- Here’s your key.

- Thanks. Oh, I ( leave ) my car just round the corner. It’s a blue BMW with German registration plates.

- OK. I’ll get someone to park it for you in your ( reserve ) space.

- Hello. I’ve got a pair of pants that need ( dry-clean ). Is it possible to have them ( do ) at the hotel?

- Certainly, Sir, just give them to the chambermaid tomorrow morning before nine o’clock and we’ll have them ready for you in the evening.

- Great.

- Good morning.

- Morning. I’ve a problem. I have a report that ( write ) in English and it has to be sent to Buenos Aires by Friday at the latest.

- No problem. You can email it from the business centre.

- Yeah, OK but that’s not the problem. I need to get it ( translate ) into Spanish. Do you know of an agency where I could have it done?

- There’s no need. You can have it ( translate ) here.

(9 баллов)

b) Match the guests with the services below.

Room service

If you need anything – breakfast, lunch, sandwiches or champagne just ring reception from the telephone at the side of your bed.

Valet service

If you have any items if clothing that need washing or dry-cleaning give them to the chambermaid before 9 am for same-day service.

Valet parking

Leave your car with a chauffeur who will park ii in your reserved space. If it needs to be washed tell the person on duty.

Business facilities

Documents can be typed or translated for you into the world’s major languages. Email and internet available on request.

Children’s facilities

Leave your children with us in safety if you want a night out on the town.

(5 баллов)

Задание 5. Read the conversation and choose the suitable answer.

Receptionist: Thanks for calling Quality Inn. Morine speaking.

Caller: Hello. I'm interested in booking a room for this weekend.

Receptionist: I'm afraid we're totally booked for this weekend. There's a convention in town and we're the closest hotel to the convention centre.

Caller: Oh, I didn't realize. Well what about the weekend after that?

Receptionist: Friday the seventeenth?

Caller: Yes. Friday and Saturday.

Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.

Caller: Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.

Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.

Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.

Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?

Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.

Caller: Great, I'll call you right back. I have to find my husband's credit card.

Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.

Начало формы

Why did the caller phone this hotel? a. To change a reservation. b. To report a cancellation. c. To inquire about available rooms and rates. d. To inquire about local amenities.

Why can't the caller stay at the hotel this weekend? a. The hotel is closed for the season. b. The hotel is booked. c. The hotel is holding a convention. d. The hotel has only single rooms available.

Why does the caller have to hang up and call back? a. She wants to research other hotels. b. She needs to discuss things with her husband. c. She has to find out if there will be four or five people staying. d. She needs to find the credit card to pay the deposit. (3 балла)

Задание 6. Respond to the following complaints.

1. Complaint: The bathroom in my room is dirty.
Apology: _________________________________

Action: __________________________________

2. Complaint: The room I’m in is extremely small. I want to move room now.
Apology: __________________________________
Action: ____________________________________

3. Complaint: I’m sure the sheets on the bed haven’t been changed after the last guest.

Apology: _____________________________
Action: _______________________________

(3 балла)

Задание 7. Read the letter of complaint and write a letter to Mr. Lane

Критерии оценки

Процент результативности (правильных ответов)	Качественная оценка индивидуальных образовательных достижений
балл (отметка)	вербальный аналог
90-100		отлично
75-89		хорошо
60-74		удовлетворительно
менее 60		неудовлетворительно

Петрашевская Е.Г.