At Air Line Travel Office:

- Good morning sir, how may I help you?

- I’d like to make a ___________________for a ________________ to Paris on the 1st of July, please.

- Yes, do you want a single or return ticket?

- A single _________________ please, but I was wondering whether I could get a really low fare.

- I have got a discount ticket for Paris, but, _________________ is June 30 at six in the morning, _________________ in Paris at eight-thirty.

- Well, that’s OK, but I was wondering whether I could change the departure date if necessary.

- I’m afraid that’s impossible madam and the rate will be 280?.

- Never mind, I’ll take it.

- Here is your ticket, _________________ will be at five-thirty, the latest _____________ at five o’clock. Enjoy your stay over there madam.

Now translate the following into English and role-play the dialogue.

 

Student 1 (Travel agent)

Travel agent	Доброе утро. Чем могу помочь?
Traveller
Travel agent	Хорошо. В один или в оба конца?
Traveller
Travel agent	У меня есть один билет со скидкой, но вылет 30 июня в шесть утра. Посадка в Париже в 8: 30.
Traveller
Travel agent	Боюсь, это невозможно. Да и стоить это будет 280 евро.
Traveller
Travel agent	Вот ваш билет. Посадка начинается в 5: 30. Самое позднее время регистрации – в пять часов. Приятной вам поездки.

Student 2 (Traveller)

Travel agent
Traveller	Я бы хотел забронировать билет в Париж на первое июля.
Travel agent
Traveller	В один конец. Не подскажете, а есть дешевые билеты?
Travel agent
Traveller	Хорошо, но могу ли я изменить дату вылета в случае необходимости?
Travel agent
Traveller	Хорошо, я возьму этот билет.
Travel agent

Study the dialogue below and answer the questions that follow it.

Nancy Lee is reserving an airline ticket from Los Angeles to Hong Kong. She has to make a lot of choices.

Travel Agent: Good morning. Can I help you?

Nancy: Yes, I’d like to reserve a seat for a flight to Hong Kong.

Agent: Hong Kong? Would that be a round-trip ticket or one-way?

Nancy: Round-trip, please.

Agent: And for what date?

Nancy: The eighteenth of this month, if possible,

Agent: Friday, the eighteenth? What about the return date? Do you have a fixed
        date in mind, or do you want an open ticket?

Nancy: I have to return on the 30th. Fixed.

Agent: Non-stop? There are some cheaper flights via Canada, Japan or Korea.

Nancy: Definitely non-stop.

Agent: What class?

Nancy: Economy. I can’t afford the others!

Agent: OK. What time of day do you want to depart?

Nancy: What’s available?

Agent: Well, both Cathay Pacific flights are late departures, 11: 45 p.m. and
        1: 40 a.m., so you could sleep. It’s a fifteen-hour flight. United leaves in the
        morning at 11: 30 a.m. and it’s a daytime flight.

Nancy: Mm, I have a United frequent flyer card, but I’ll take the Cathay Pacific

        11: 45 one.

Agent: OK. Now let me check availability. Yes, that’s fine. Do you have a seating
        preference?

Nancy: Window. How much is that going to be?

Agent: Two thousand, three hundred and forty-two dollars, please.

 

Now answer the questions using the information from the dialogue above.

1. What ticket does Nancy need?

2. When does Nancy want to leave for Hong Kong?

3. Nancy needs an open ticket, doesn’t she?

4. Nancy needs a first class transfer ticket, doesn’t she?

5. How long does a Cathay Pacific flight take?

6. What kind of flight is United?

7. Nancy takes the United 11: 30 because there are no seats available on the Cathay Pacific 11: 45, doesn’t she?

8. What is Nancy’s seating preference?

9. How much does Nancy’s ticket cost?

 

 

Look at the Categories and Options box. Then role-play the conversation using different options. Use ex.9 as a model.

Category	Options
Flight Restrictions Departure time Flying time Stops Class Seating preference	single / one-way or return / round-trip ticket fixed return date or open ticket morning, afternoon, evening overnight or daytime connecting/transfer flight or non-stop first, business or economy aisle, middle, window

Communication activity.

Situation 1.

Student A.

You are a traveller in Vancouver. Student B is a travel agent. You want to get to Ufa on Thursday morning. You can be at the airport only at 12: 00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference.

Student B.

You are a travel agent. Student A is asking you about flights from Vancouver to Ufa. You have this information:   

 

UFA: WEDNESDAY   Direct flight: Delta, 11: 45 No other direct flights   Evening: Russian Airlines to Moscow DEPART: Vancouver, 18: 15 ARRIVE: Moscow International Airport, 23: 30   Transfer to: Taiga Airlines to Ufa DEPART: Moscow International Airport, 5: 05 ARRIVE: Ufa, 7: 15 (local time)

 

Situation 2.

Student A.

You are a travel agent. Student B is asking you about flights from Vancouver to Samara. You have this information:

 

TO SAMARA: THURSDAY   Direct flight: Samara Airlines, 8: 30 No other direct flights   Evening: Air Canada to Moscow DEPART: Vancouver, 16: 30 ARRIVE: Moscow International Airport, 20: 00   Transfer to: Ural Airlines to Samara DEPART: Moscow International Airport, 21: 15 ARRIVE: Samara, 23: 30 (local time)

Student B.

2. You are a traveller in Vancouver. Student A is a travel agent. You want to get to Samara on Thursday night. You can be at the airport only at 9: 00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference.

 

12. Ask your partner these questions:

• What’s your favorite airline? Why?
• Do you belong to a frequent flyer programme?
• Do you collect air miles on a programme?
• Do you choose an airline because of air miles?
• Have you ever travelled in business class?
• Has an airline ever upgraded you to a better seat?
• Where do you prefer to sit?

 

 

TELEPHONE TALK: IS THE FLIGHT DELAYED?

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