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Study the key vocabulary for making arrangements.
3. Lisa Watson wants to make an appointment to see Martin Lennon. Complete Martin’s half of the dialogue with sentences a) to h).
Martin’s words: a) What about Friday? b) After lunch is more convenient. c) Of course. What day suits you? d) Yes, speaking. e) Hi, Lisa. What can I do for you? f) Great. I look forward to it. g) Yes, that’s fine. h) No, I’m afraid I’ll be attending a sales conference. Is Thursday convenient? 4. Three people telephone the company Lawson and Fowles to change their appointments. They bring forward, postpone or cancel their appointments. Read their conversations and say who brings forward, postpones or cancels their appointments.
1. A: Lawson and Fowles. Good morning. В: Good morning. This is Andrew Sands. I’ve got an appointment with you on A: Yes, Mr Sands. B: Well, unfortunately I've now got an important meeting in London that A: Well, I’m afraid the morning’s completely full up. How about Wednesday B: Yes, that’s fine. OK, Wednesday at half past four, then.
2. A: Lawson and Fowles. Good morning. B: Good morning. This is Mr Watson of EGC. I’m afraid I have a problem with A: Okay. Sorry did you say Mr Watson or Mr Whiteson? B: Mr Watson. W-A-T-S-O-N. A: Fine, so you’re cancelling your appointment on Wednesday at 12 midday, then. В: No. I haven’t got my diary here. I’ll call next week. A: OK, Mr Watson. Thank you. Goodbye.
3. A: Lawson and Fowles. Good morning. B: Hello. This is Sarah Roach of Technos. I’m sorry to bother you, but it’s about A: Yes, Mrs Roach. В: Could I postpone it until later in the day? I have to collect my car from the A: We’ve got a free slot at half past four now. Is that convenient for you? B: That’s perfect. Four-thirty on Thursday. Thank you very much. Goodbye. A: Goodbye, Mrs Roach.
5. It’s time for the role-play activity. Work in pairs. Student A calls to postpone, bring forward or cancel an appointment. Student В is a secretary and answers a phone call.
6. Below is a schedule for your week in London. Before you leave for London you receive some telephone calls from people you are going to visit. They want to change their appointments. You would prefer not to meet them on the day they want, suggest a different time on the original day. Role-play the dialogue and complete your new schedule. Your partner will play the roles of all callers. Student A (you)
Student B (caller)
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