Complete the conversation using the words and phrases in the box.

bad line             call me         Can I take a message?           Could I speak to        dialled the wrong number               hold                put me through        this is                               you’re through                          engaged

 

 

Receptionist	Sales Department. Can I help you?
Caller	Oh! I must have (a)______________________. Can you (b)______________ to Customer Service, please?
Receptionist	I’m sorry, it’s a (c) ________________. Did you say Customer Service?
Caller	Yes, that’s right.
Receptionist	Just one moment. I’m sorry, but the line is (d) ________________. Do you want to (e) ___________________?
Caller	All right.
Receptionist	(f) __________________________ now.
Caller	Hello. (g) _______________________________ the department manager, please?
Receptionist	I’m afraid he’s not in the office this morning. (h)___________________________?
Caller	Yes, please. (i) ___________________________________ George Smith. Could you ask him to (j) _____________________?
Receptionist	Yes, of course. Goodbye.
Caller	Bye.

 

Now translate the following into English and role-play the dialogue.

Student A (Receptionist)

Receptionist	Отдел продаж. Чем могу помочь?
Caller
Receptionist	Извините, плохая связь. Вы сказали: «служба поддержки потребителей»?
Caller
Receptionist	Минуточку. Извините, но линия сейчас занята. Вы подождете, пока линия освободится? (= Вы хотите подождать? )
Caller
Receptionist	Соединяю.
Caller
Receptionist	(Боюсь) его нет в офисе сегодня утром. Мне передать ему сообщение?
Caller
Receptionist	Да, конечно. До свидания.
Caller

 

Student B (Caller)

Receptionist
Caller	Ой! Я, должно быть, ошибся номером. Не могли бы Вы соединить меня со службой поддержки потребителей?
Receptionist
Caller	Да, все верно.
Receptionist
Caller	Хорошо.
Receptionist
Caller	Здравствуйте. Могу я поговорить с менеджером отдела?
Receptionist
Caller	Да, пожалуйста. Это Джордж Смит. Не могли бы вы попросить его перезвонить мне?
Receptionist
Caller	До свидания.

 

Study the dialogues.

Taking a Message #1

Receptionist: Janson Wine Importers. Good Morning. How can I help you?

Caller: Could I speak to Mr Adams, please?

Receptionist: Who’s calling, please?

Caller: This is Anna Beare.

Receptionist: Sorry, I didn’t catch your name.

Caller: Anna Beare. That’s B- E- A- R- E.

Receptionist: Thank you. And where are you calling from?

Caller: Sun Soaked Vineyards.

Receptionist: OK Ms Beare. I’ll try and put you through. … I’m sorry but the

        line’s busy.  Would you like to hold?

Caller: Could I leave a message?

Receptionist: Certainly.

Caller: Could you tell Mr Adams that our shipment will be postponed and that the

        200 cases ordered should arrive next Monday.

Receptionist: Shipment delayed … arriving next Monday.

Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number, please?

Caller: Yes, it’s 503-589-9087.

Receptionist: OK… I’ll tell Mr Adams that you called as soon as he’s available.

Caller: Thanks for your help. Goodbye.

Receptionist: Goodbye.

 

 

Taking a Message #2

Caller 1: Hello, how can I help you?

Caller 2: Hello. May I speak to John Bird?

Caller 1: I’m afraid he’s not in at the moment.

Caller 2: Oh dear! It’s an urgent order - we need five hydraulic pumps by 22 June. Could you take a message?

Caller 1: Sure, just a moment let me get a pencil... OK. Could you tell me your name, please?

Caller 2: Yes, sorry. It’s Elena Moretti from Stern Hydraulics in Switzerland.

Caller 1: Right, I’ll take down the details and get John to contact you. Did you say five units?

Caller 2: Yes, the reference is SG 94321.

Caller 1: SG 94321-five units.

Caller 2: Yes, that’s right. But the important thing is the delivery date - 22 June.

Caller 1: I don’t think that will be a problem.

Caller 2: Good, it’s for a new customer.

Caller 1: I see. Right, when John comes in, I’ll tell him immediately. Could you confirm the order by e-mail?

Caller 2: Yes, of course.

Caller 1: Is there anything else?

Caller 2: I’ll leave my telephone number just in case he doesn’t have it. My cell phone number is 439 908 7754.

Caller 1: OK. That’s 439 808 7754.

Caller 2: No, it’s 439 908 7754.

Caller 1: Ah, sorry.

Caller 2: No problem. Thanks for your help. Good bye.

Caller 1: Good bye.

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