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Etihad features and amenities


Etihad offers its guests 3 classes of travel - Diamond First Class, Pearl Business Class and Coral Economy Class, E-Box in-flight entertainment system at every seat, Etihad Guest - the award winning frequent-flyer program, Etihad Lounges and chauffeur-drive at selected destinations.


Diamond First Class


In August 2009, Etihad introduced its new First Class Suite, featuring Poltrona Frau leather seat that converts to a fully flat bed, a large wood-finished table, Arabic-styled sliding doors that offer complete privacy, a 58 cm (23 in) personal entertainment screen, a personal wardrobe with mirror, personal minibar, and four individual lighting options with dimmers, in-seat power points and USBs.

First Class cabin also includes a changing room.

Pearl Business Class


Etihad’s Pearl Business Class offers a seat that converts to a fully flat bed and features leather headrests, armrests and ottomans upholstered by Poltrona Frau, massage functions, ambient lighting with dimmer settings, in-seat storage space and Panasonic eX2 inflight entertainment system on a 39cm (15.4 in) personal screen.



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Coral Economy Class


The Coral Economy seats are ergonomically designed ,with a 81cm (32 in) pitch, footrest and a deep recline. Each seat is also equipped with a handheld controller, USB port and power sockets underneath the 26cm (10.4 in) personal entertainment touch-screen. The seat features a coat hook and a cup holder.




Etihad has introduced ‘Inspired Service’ in all three classes of travel.

In Diamond First and Pearl Business Class, guests may dine when they like, choosing from an à la carte menu or ‘Kitchen Anytime’ menu.


Food and Beverage Managers are available to help guests find the menu choices.


In November 2011, Etihad also introduced qualified Chefs in its Diamond First Class cabins.


Each in-flight menu is tailored to the route, typically including at least one dish inspired by the destination, one ‘Taste of Arabia’ dish and one Western option. Guests can indulge in a selection of complimentary drinks, including a boutique list of wines from around the world.


The Inspired Service in Coral Economy Class includes three main course choices, hot desserts on selected flights and a hot and cold café service with a wide range of hot beverages from cappuccino to green tea.


In-flight entertainment system E-Box


Etihad flights are fitted with on-demand entertainment system. Over 600 hours of movies, TV shows, music and interactive games, including a kids only channel are available on all flights.


Power points located at every seat allow recharging laptops or mobile phones and connect personal devices to the system. WIFI and mobile telephony services are available on selected aircraft.



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Frequent-flyer program

Etihad Guest is an award-winning loyalty program with over


1.3 million members.


The four tiers are:


• Etihad Guest


• Etihad Guest Silver which requires 25,000 tier miles for entry


• Etihad Guest Gold which requires 50,000 tier miles for entry


• Etihad Guest Gold Elite which requires 125,000 tier miles for entry


Departure services


Guests may check-in online between 2 to 24 hours before departure.


Check-in can also be done in the Etihad downtown Dubai terminal between 5 to 24 hours before a flight, checking-in the baggage and traveling to Abu Dhabi airport via luxury coaches. Check-in in Abu Dhabi city is available either at the downtown City Check-in or at ADNEC.


For airport check-in, Etihad provides porter and concierge facilities and a separate check-in desk for First Class and Business Class guests, as well as Etihad Guest Gold cardholders. For Economy Class passengers, Etihad off ers dedicated check-in areas for families and self-service kiosks.




Etihad’s First and Business Class guests receive access to lounges across all destinations.

In Abu Dhabi, the airline’s First Class lounge offers a Six Senses spa, cigar lounge, champagne bar and à la carte fine dining.


The Business Class lounge features a Six Senses spa, international buffet cuisine, business and entertainment rooms.


In both lounges, prayer rooms are available and children can be kept entertained by nannies in a family room.



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Etihad operates its own lounges in Frankfurt, London, Manchester and Dublin. At all the other destinations, a third party departure lounge is provided.




Etihad Chauffeur is a premium limousine service offered for the Diamond First Class and Pearl Business Class guests. It is available at 28 Etihad destinations in 16 countries.


Etihad’s Coral Economy Class guests can use the luxury coach transportation between Abu Dhabi International Airport and Sheikh Zayed Road in Dubai, Dubai Marina or Al Ain.


Cabin Crew Life


Abu Dhabi


Abu Dhabi is a modern, growing city. You can visit the spectacular Emirates Palace - one of the most fascinating and luxurious hotels in the world, take a stroll on the Corniche and admire the tallest flag in the UAE, visit Sheikh Zayed Mosque, a gorgeous architectural display, enjoy a fast ride in the Ferrari World theme park or visit the F1 circuit at Yas Marina. You will find souks (traditional Arabic markets), malls, shopping, restaurants and entertainment options all over the city.




You will be offered accommodation in one of the city's newest and most modern buildings or in the Etihad employees compound with facilities such as internet room, gym, pool and library.


You will be sharing an 2 or 3 -bedroom apartment with colleagues of the same gender. The airline will take into consideration you preferences for a flat-mate and arrange your accommodation accordingly.


You will have your own bedroom and bathroom and a shared common area (living room and kitchen).


Water, electricity and landline telephone are paid for by the company.


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You will be picked-up from your building about one hour before your duty starts and dropped off at the airport crew center. The same is available when returning from flights.




You will start with a basic salary of US$685 paid in the local currency (AED 2500). During the initial training you will be paid the basic salary and a meal allowance of US$685 (AED 2500).


Once you start flying, you will get a basic salary of US$959 (AED 3500) and a duty pay of US$11.5 (AED 42) per hour. This is either flight duty or ground duty and you will average between 70 to 100 duty hours per month.


For your layover destinations, you will be paid a layover meal allowance calculated per hour spent away from base and different depending on the country where your layover is. This will all be paid at the end of the month together with the rest of your salary in the local AED currency.




You will have between 8-12 days off every month. You will know your schedule in advance, on the 25-28th of the month for the next month. You will be assigned flights, training (if necessary) and reserve duties, either home standby or airport standby.


Annual Leave


You are entitled to 30 days annual leave which you can take either in full or in 10 day blocks. You will be given one free ticket per year to travel back to your country.


Travel concession


You will have unlimited discount tickets (ID 90 or ID 50) for yourself, your parents, spouse and children on Etihad Airways routes or partner airlines. You will also have a limited number of tickets for your non-family contacts, to be used only on Etihad Airways flights.


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The cabin crew uniform consists of a grey jacket, dark grey skirt and a dark grey hat with a white veil. The male cabin crew wear a dark grey suit with a white shirt and a white/grey/ red tie.


The in-flight uniform consists of grey aprons and a red scarf for the ladies and a dark grey waistcoat for the gentlemen. Female cabin managers wear a light grey suit with tailored jackets, light grey hat and a white/grey/red scarf with red gloves and red shoes.


Male cabin managers wear a light grey suit with a red tie.


The uniform will be dry-cleaned free of charge and replacement items will be given to you yearly.


Career perspective


You will start as Cabin Crew Economy Class and have a line of promotion as Cabin Crew Business and First Class, Cabin Senior and Cabin Manager. If you have experience in the Food and Beverage or Hospitality industries, you may apply for the Food and Beverage Manager or In-flight Chef positions.

You are required to have 12-24 months of experience to apply for the next position.


Company values


Etihad seeks to reflect the best of Arabian hospitality - cultured, considerate, warm and generous service by employing the best candidates to be ambassadors of these values. The in-flight division consists of Cabin Crew and Cabin Managers, In-flight Food and Beverage Managers and In-flight Chefs. Etihad employees are well taken care of, being offered the newest, most modern accommodation available in Abu Dhabi. The company's Medical Clinic caters only for the employees and the Training Academy has a wide curriculum of courses that cabin crew can attend in their days off.



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Qatar Airways




Based in Doha, Qatar Airways was established on November 22, 1993 and is the national airline of the State of Qatar. The airline started its operations on January 20, 1994 using a wet-leased Boeing 767 from Kuwait Airways. It was originally owned by private members of the royal family of Qatar. However, it was re-launched in 1997 under a new management team. Currently, the Government of Qatar holds 50% stake of Qatar Airways and the rest is held by private investors.


June 27, 2007 marks the first Qatar Airways' flight to New York and on December 1, 2009 the first Australian to Melbourne.


Over the years, Qatar Airways has grown into one of the most competitive airlines in the world.


Qatar Airways is expanding at a very fast pace. The airline has launched 25 new destinations in 2011.




Mr. Akbar Al Baker




• Qatar Airways is the only Middle-Eastern airline that won the Skytrax rating of 5* Airline.


• It is one of the few airlines to fly to all six permanently inhabited continents. The other carriers are Air France, British Airways, Delta, Emirates, Korean Air, Malaysia Airlines, Qantas, Singapore Airlines, South African and United.


• Qatar Airways won ‘Airline of the year’ for the second year running at 2012 Skytrax Awards.


• Qatar Airways has introduced a whole new business class cabin in 2011.


• 120 nationalities work for Qatar Airways.


• Premium Terminal, the world’s first dedicated terminal for First and Business Class passengers opened at Doha


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International Airport in 2006. It features a spa, jacuzzi, fine dining, meeting rooms and duty-free shops.

• Current slogan: World's Five-Star Airline

• Previous slogan: Taking you more personally



Total number of employees - 19000

* as of 2012

Number of destinations - 101 (55 countries on 6 continents)

* as of 2012. New destinations are added each year.


Airbus 319/320/321 - 36

Airbus 330 - 29

Airbus 340 - 4

Boeing 777 - 23

Total number of aircraft - 92


* as of 2012


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