Chapter 2 - Let's get you the job

 

The cabin crew hiring process is called an assessment center or assessment day. Here are some definitions for you:

 

Assessment Day (or Assessment Center) – Is a process employing multiple techniques and multiple assessors to produce judgements regarding the extent to which a participant displays selected competencies.

 

Assessor – An individual trained to observe, record, classify and make reliable judgement about the behaviors of those being assessed.

 

Exercise (or Task) – A simulation or technique designed to elicit behaviors related to performance requirements of the job.

 

Source: Lewis Rowe, Tina; A Preparation Guide for the Assessment center Method; (2006) Charles C.

 

Thomas Publishers Ltd, Illinois, USA.

 

Your flight attendant skills will be tested in a series of exercises. This hiring method has been adopted by many companies, as a form of interviewing. At the end of the assessment day you will have a 1-on-1 final interview.

 

There are 3 ways of getting to interview for the cabin crew position:

 

1. Assessment Day - you will be submitting an online application and then wait to be called when the airline holds an assessment in your country or city.

 

2. Open Day - you will participate in the open day that

the airlines organize monthly in various countries around the world. If your CV is short-listed, you will then participate in a Assessment Day either immediately after, or on a future date which will be communicated to you. No online application is necessary before this event.

3. CV Submission Day - you can drop off your CV and

 

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required photographs during the published timings. The short listed candidates will be invited to participate in an Assessment Day either the next day or on a future date. No online application is necessary before the event.

 

We will explore step by step all the options that exist to get you to the assessment day. This chapter is divided in 3 parts: before, during and after the assessment.

 

 

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Before the assessment

 

Creating your CV

 

Your CV is a very important step. You need to create a simple, easy to read CV that will set you apart from the other candidates. During the Open Day especially, there will be hundreds of people showing up and hoping for a chance. The assessors have only a minute to go through a CV, so you must make sure that the relevant information is there, visible and on the subject. Think of the assessors as clients in your shop. You have to make sure that your prime merchandise is in the front, attractive and visible.

 

Even if you have relevant experience, presenting it in a non-attractive manner might diminish your chances of you CV being short-listed for the Assessment Day.

 

Let’s start with what your CV should include.

 

 

Personal details Include

✓ Full name (First name then family name)

✓ Home address (Street, number, city, country) ✓ E-mail address ([email protected])

✓ Telephone number (mobile phone, including the country code)

More personal details will be asked from you when you apply online, however they are not necessary to be included in the

CV.

Do NOT include

 

! Date of birth

 

! Religion

 

! Nationality

 

! Marital status

! Political affi liation

 

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! Name of your parents

 

! Email addresses that contain nicknames such as [email protected] or [email protected]

 

EXAMPLE

 

Anna Parker

 

[email protected]

 

386 Bleecker Street, 10012 New York, NY, U.S.A

 

+1 946 111 2233

 

Professional experience

 

In reverse chronological order, start with your latest job.

 

Include

 

✓ Period of time you worked at that specific job (month and year)

 

✓ Name of the company and location

 

✓ Job title

 

✓ Job description (in 3-4 bullet points) ✓ Outstanding results (if you had any)

 

Do NOT include

 

! the names of your boss

 

! your salary

! how many hours per week you work

 

*If you do not have any professional experience or very little experience, it is acceptable to start your CV by listing your academic achievements.

 

If you not sure how to translate your experience into professional customer service descriptions, see the following list of common jobs and their description. For every job below, you will find more than 3-4 bullet points. Just choose the ones that are applicable to what you did.

 

 

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Hostess

 

• Organize the seating chart and manage reservations.%

 

• Greet guests, escort them to their table and present menus.

 

• Inform the waiting staff when the customers are seated.% %

 

• Ensure cleanliness of the menus, dining room, entryway and bathrooms.

 

• Bid farewell to all of the guests.

 

• Check customer satisfaction.

 

Waitress

 

• Escort customers to their tables.

 

• Present menus to customers, answer questions about menu items and make recommendations upon request.

 

• Describe and recommend wines.

 

• Take orders for food and beverages and serve them.

 

• Prepare and serve specialty dishes as required.

 

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

 

• Ensure the bill is correct and the payment is made.

 

Bartender

 

• Greet the guests, accommodate to their needs and serve them with the utmost respect and professionalism.

 

• Make customers feel welcome, secure, and relaxed.

 

• Quickly take a guest's order, prepare the order and complete the transaction in a swift and precise manner.

 

• Keep work area clean.

 

• Reinforce a practice of responsible service.

 

• Maintain a cheerful and upbeat attitude.

 

Cashier

 

• Greet and acknowledge every customer.

 

 

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• Maintain outstanding standards of product knowledge.

 

• Maintain awareness of all promotions and advertisements.

 

• Accurately and effi ciently ring on registers and maintain all cash and media at the registers.

 

• Communicate customer requests to management.

 

• Enter all media from register into the tally program.

 

• Maintain orderly appearance of register area and supplies stocked.

 

Shop Assistant

 

• Be attentive to customers’ needs.

 

• Give information about the features, quality and availability of diff erent products.

 

• Help customers find products they are looking for in the shop.

 

• When necessary, be able to give in-depth technical advice about products.

 

• Arrange orders and deliveries of stock.

 

• Advise the customer of information relating to their purchase, such as warranty or product care.

 

• Make the customer aware of any special off ers.

• Make sure that all stock is on display.

 

Sales Assistant

 

• Assist customers in locating merchandise and answering questions concerning general merchandise.

 

• Demonstrate use of merchandise upon request.

 

• Stock shelves, counters or tables with merchandise.

 

• Process payment following established procedures for diff erent types of transactions.

 

• Count and balance cash register and receipts.

 

• Check inventory periodically and place orders with sales representative.

 

 

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• Check inventory listing with actual inventory on shelf and report discrepancies to supervisor.

 

• Train new sales staff in basic operations and procedures.

• Clean shelves, counters or tables.

 

Nurse

 

• Provide direct care and promote comfort to patients.

 

• Promote healthy lifestyle.

 

• Interpret medical information to the patient.

 

• Provide emotional, intellectual and psychologic support.

 

• Plan, give direction, develop staff and monitor operations.

• Represent both staff and administrations as needed.

• Work together with the doctor.

 

Fitness Instructor

 

• Assess the needs and capabilities of individuals through fitness assessment procedures.

 

• Provide instruction in a variety of fitness activities including non-gym related activities.

 

• Liaise with doctors, physiotherapists, dietitians and other health professionals to develop fitness programs for clients.

 

• Help people set and achieve their fitness targets.

 

• Complete inductions to show people how to use equipment in the gym.

 

• Supervise use of equipment while making sure that exercise is completed properly.

 

• Run group classes.

 

• Work individually with private clients

 

• Be informed of developments in health and exercise practice.

 

• Keep fit.

 

 

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Spa Therapist

 

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

 

• Actively promote the spa and the services available.

 

• Handle guests’ questions and concerns professionally and courteously and provide accurate and immediate responses.

 

• Provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention.

 

• Attend to greeting, update records, consultations, refreshments and immediate handling of complaints.

 

• Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book).

 

• Ensure rooms are kept clean and tidy according to health and safety standards.

 

• Monitor status of all equipment.

 

• Restock products in the treatment rooms.

 

• Participate in ongoing training programs.

 

• Continually expand range of treatments qualified to deliver.

 

Kindergarten teacher

 

• Responsible for leading students through creative play and hands-on activities.

 

• Plan lessons according to the state curriculum and assess students, tailoring their lessons according to the diff erent abilities of children in the classroom.

 

• Conduct parent-teacher conferences.

• Sponsor after-school clubs or sports teams.

• Plan, set and evaluate grade test, exams and assignments.

 

• Supervise student conduct during class and breaks.

 

 

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• Understand the diverse background students come from, their strength, weakness and areas of interest.

 

• Resolve conflict among students by encouraging positive debate.

 

• Adjust teaching styles to meet individual needs of students.

 

• Carry out relevant administrative duties.

 

• Communicate eff ectively with parents about their children's development.

 

• Ensuring that the health and safety of children and staff is maintained at all times, both inside and outside the classroom environment.

 

Hotel Front Desk

 

• Greet guests with a smile and answer their questions as required.

 

• Count and verify cash, shift activity, keys and gift certificates with departing shift.

 

• Print updated in-house, arrival, departure and room status reports.

 

• Check all unresolved departures.

 

• Review service requests for arrivals.

 

• Complete welcome calls.

 

• Clean and tidy front desk area.

 

• Work directly with concierge staff.

• Arrange guest travel and transportation (airport, tours, etc).

• Calculate final bills and receive payment.

 

• Handle direct calls from guests.

 

• Receive and send emails regarding bookings, reservations or transport.

 

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