You are staying at the hotel.
| 1) Ask the floor manager:
a) to call a taxi for you
b) to wake you up at 7 o’clock
c) to give you your room key
d) to book a ticket for a concert
Model: Please, do this, madam.
| 2) Ask the maid:
a) to wash and iron your shirt
b) to bring you another blanket
c) to change the sheets
d) to make the bed
e) to clean the room
f) to bring you a cup of coffee in the room Model: Could you do this, madam?
| 3) Ask the porter:
a) to take your luggage upstairs
b) to see to your suitcase
c) to take your trunk downstairs
d) to take your suitcases to the taxi
Model: Porter, will you do this?
|
Complain to the floor manager of something that is out of order.
| Excuse me, madam, but there’s no
| cold water
| in my room.
| | heat
| | electricity
| | air conditioning
| | hot water
| | Excuse me, madam, but
| the fridge
| in my room is out of order.
| | the radio set
| | the telephone
| | the shower
| | the TV-set
|
You are going to have a reservation at the hotel. Ask what you want and for how long. Ask for the room with special conveniences. Ask about the price for the room.
| Can I book
| a room
| for a week
| ?
| | a single room
| for three nights
| | a double room
| from now until Monday
| | a twin-bedded room
| for the weekend
| | a single room
| for a week
| | two double rooms
| for tonight
| | I’d like to have
| a room
| with a private bath.
| | a double room
| overlooking the sea.
| | a single room
| with air conditioning.
| | a twin-bedded room
| with a shower.
| | two double rooms
| on the top floor.
| | a single room
| with a private bath.
| | a double room
| with air conditioning and TV.
| | How much is the room?
What does the room cost?
|
You work as a desk-clerk at the hotel. Offer a room to the guest. Show the guest in his (her) room.
| I can let you have
| a double room
| on the second floor.
| | a twin-bedded room
| on the top floor.
| | a single room
| at the back.
| | room number 412
| near the lift.
| | two double rooms
| on the third floor.
| | a single room
| overlooking the park.
| | Would you like to follow me?
|
In pairs, use the flowchart to practise booking a hotel room.
| I’d / We’d like a room, please.
| I’d / We’d like to book a room, please.
| | 
| 
| | Have you got a reservation, sir / madam?
| Is it for tonight? (When is it for?)
(How many nights do you want the room for?)
| |
|
|
| | It’s for __________.
(We’d like it for __________.)
| |
| | No, I’m afraid not. (No, I’m afraid, we haven’t.)
|  Yes, I / we do.
| What name is it, please?
(How do you spell that?)
(Could you fill in this card, please?)
| |
|
|
| | I’m afraid we’re full.
(We haven’t got any vacancies (then)).
| _______________
_______________
| |
|
| | What a [pity]!
How [frustrating]!
| How will you pay?
Could I have a credit card, please?
| |
|
| | I’m sorry, but we’re very busy.
(It’s such a busy time at the moment.)
| Thank you.
Your room number is _____.
Here’s your key. Would you like someone to take your bag?
| |
|
| | Thank you. (Thanks.)
(No, thanks. I can carry it myself.)
|
|
