Архитектура Аудит Военная наука Иностранные языки Медицина Металлургия Метрология
Образование Политология Производство Психология Стандартизация Технологии 

I. Translate the words and phrases and try to pronounce them correctly.

make a reservation for a room single room
booking confirmation twin room
in advance double room
discount standard room
inclusive superior room
hotel facilities junior suite room
the rate includes sauna, gym, parking, safe deposit box. suite room
check-in time B&B - bed and breakfast - питание: завтрак
check-out time HB - half board­полупансион (как правило, завтрак и ужин)
pay for services FB - full board ­ трехразовое питание
payment in local currency All Inclusive ­ питание по программе "все включено"
pay cash At the moment there are no rooms available.

II. Look at the following pictures of hotel facilities.

II. Which would you expect to find in your hotel if your company sent you on a business trip?

III. Which of these hotel facilities are the most important to you?

Lexical exercises

Active vocabulary

I. Read the following dialogues in pairs, paying attention to the words in bold.

A. Reserving the room at the hotel

Receptionist: Hello. Northern Star Hotel. Can I help you?

Mr. Brown: Yes. I'd like to reservea single room with bathroom, for three nights, from Wednesday, the 12th of February, to Friday, the 14th of February, inclusive.

Receptionist: Let me see ... Yes, sir. A single room for three nights with English breakfast, is that right?

Mr. Brown: Yes, that's right.

Receptionist: What is your name, please?

Mr. Brown: It isn't for me, it's for Mr. Clyde.

Receptionist: Could you spell it, please?

Mr. Brown: Yes, of course. C-L-Y-D-E.

Receptionist: Thank you, sir.

Mr. Brown: Shall I send a deposit?

Receptionist: No. It isn't necessary, sir.

Mr. Brown: Thank you very much.

B. Checking in

John:Good evening,I have reserved a double room for three nights at your hotel.

Receptionist: What is your name, please?

John: Mr. Clyde.

Receptionist: Yes. We have reserved a room for you. It is room 235. It’s quiet and comfortable. Will you register, please? Here are the forms.

John: How much do I pay?

Receptionist:Ninety dollars a day plus tax. How will you pay?

John: Can I pay with a credit card?

Receptionist: Sure. The porterwill take your suitcases and show you up the room.

John: Thank you.

C. Checking out

Mr. Clyde: I am checking out tomorrow. Could you please make out the bill?

Receptionist: Just a moment, please. Here is your bill for the apartment, telephone and room service.

Mr. Clyde: How can I pay?

Receptionist: You can pay here with your credit card

Mr. Clyde: Could you send my suitcases down tomorrow?

Receptionist: Of course, sir.

II. You are checking into a hotel. Help the receptionist to fill in your hotel card and registration form.

Registration form:

Name of hotel or address of house________________________


1. Surname___________________________________________

2. Christian names_____________________________________

3. Nationality_________________________________________

4. Date of arrival________________5. Sex_________________

6. Particulars of Registration Certificate or Passport__________

7. Arrived here from___________________________________

(give last address in full)

Signature of person to whom the above particulars relate______


8. Date of departure____________________________________

9. Destination (Give new address in full) ___________________

Signature of person to whom the above particulars relate______

III. Imagine you wish to stay at a London hotel. What would you reply to the hotel clerk?

Receptionist: Good afternoon, San Felice Hotel. May I help you?

You: ________________________________________________

Receptionist:Certainly. When for, madam?

You: ________________________________________________

Receptionist: How long will you be staying?

You: ________________________________________________

Receptionist: What kind of room would you like, madam?

You: ________________________________________________

Receptionist: Certainly, madam. I’ll just check what we have available. Yes, we have a room on the 4th floor with a really splendid view.

You: ________________________________________________

Receptionist: Would you like breakfast?

You: ________________________________________________

Receptionist: It’s eighty four euro per night excluding VAT.

You: ________________________________________________

Receptionist: Who’s the booking for, please, madam?

You: ________________________________________________

Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?

You: ________________________________________________

Receptionist: Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.

You: ________________________________________________

IV. Imagine you are checking out of the hotel.

Receptionist: Good morning. May I help you?

You: ________________________________________________

Receptionist: One moment, please, sir. Here’s your bill. Would you like to check and see if the amount is correct?

You: ________________________________________________

Receptionist: That’s for the phone calls you made from your room.

You: ________________________________________________

Receptionist: Certainly. May I have your passport, please?

You: ________________________________________________

Receptionist: Could you sign each cheque here for me?

You: ________________________________________________

Receptionist: Here are your receipt and your change, sir. Thank you.

You: ________________________________________________


I. Listen to the conversation of a guest in a hotel. Find five mistakes in the following sentences.

II. Listen to the conversations once again and check you found the ten mistakes.

Conversation 1

Guest:Good night. I have a reservation.

Receptionist: Good evening. What name is it, please?

Guest:Carbalho, Paolo Carbalho.

Receptionist:How long are you staying, Mr. Carbalho?

Guest:I’m staying during two nights.

Receptionist:OK. You are in the room 312 on the third floor. Here’s your key card.

Guest:How this works?

Receptionist:Well, once you’ve opened the door, you have to insert it into the slot in the wall to turn on the electricity in your room.

Guest:Right. And does it also activate the air-conditioning?

Receptionist:Yes. The air-conditioning comes on as soon as you put the card in the slot.

Guest:Fine. You think could you give me a wake-up call tomorrow morning?

Receptionist:Yes, certainly. What time?

Guest:At 7 o’clock, please.

Receptionist:Of course.

Guest:And what time is breakfast?

Receptionist:Breakfast is served from 7 to 10, and lunch from 12 until 2.


Receptionist:Do you need any help with your luggage?

Guest:No, it’s all right thanks. I can manage. Could you tell me where is the lift?

Receptionist:Yes, it’s just at the end of the passageway. Enjoy your stay at the Imperial Hotel, Mr. Carbalho.

Conversation 2

Guest:Good morning. I like check out, please.

Receptionist:Good morning, Mr. Carbalho. Did you enjoy your stay?

Guest: Yes, the room was very comfortable. I’m afraid I have problem with the remote control for the television, though. It fell in the bath last night while I was getting out, and it doesn’t appear to be working now. I’m terribly sorry.

Receptionist: Don’t worry, Mr. Carbalho. We’ll sort it out. Thank you for telling us. Did you have anything from the minibar?

Guest: Yes. I had one bottle of mineral water and any beer.

Receptionist: How many bottles?

Guest: Just one. And I also made two telephone calls to Lisbon.

Receptionist: Right. I’ll just add that to your bill. That’s ?354.25, please.

Guest: I pay by American Express?

Receptionist: Yes, of course.

Guest: Here’s my card.

Receptionist: Thank you. Could you sign here, please?

Guest: Of course. Would it be OK my bags here? My plane doesn’t leave until later this afternoon, and I want to do a bit of shopping before I leave Ljubljana.

Receptionist: Yes, certainly. Just bring them into the office, and you can leave them as long as you like.

Guest:Thank you. I’ll be back at about 3 o’clock to pick them up.

Business One: One, Oxford University Press


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