What are the positive traits you don't have?

This can be a trap question.

Answer honestly, but don’t overdo it. Keep your answers short and professional.

Focus on traits you can receive education for, but don’t currently have. Don’t reveal any information you want to keep from the interviewer.

Avoid character traits like honesty, hardworking, reliability, and dedication as these are traits you want the interviewer to believe you possess during a job interview.

SAMPLE ANSWER

'I know that diversity is very important in a multi cultural company such as yours. My mother tongue is English and I wish I spoke a second language to contribute with and give me a deeper understanding of the people I will encounter.'

YOUR ANSWER

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What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.

Refer to what you consider to be the most important qualities that are also relevant for the cabin crew job.

List 2 or 3 skills in the customer service field that you can give examples for.

SAMPLE ANSWER

'I believe it is very important to have active listening skills. Also, to be able to eﬃ ciently solve customer's issue, it is crucial to be empathic, knowledgeable and be one step ahead. It is better to prevent something than to cure it. I once had a large group of 30 people coming into the restaurant for dinner. I knew that when dealing with such large groups, I will have to be very organized with my team and have good coordination with the kitchen. I asked them before the start of the service if they wanted to pay as a group or separately, so we could organize their bills in advance. I also managed to communicate with the kitchen so that everybody got their appetizers and main courses in the same time and they could enjoy their meals together. Drinks were also served eﬃ ciently. I achieved this by delegating specific tasks to diﬀ erent waiters. Some were responsible with bringing the food, one was responsible with replenishing the drinks, while I oversaw that the group was satisfied with the service and that any extra requests were attended to in a quick and eﬃ cient manner. At the end of the night, the group leader said that by far this was the best experience they had in a restaurant since the beginning of their tour. This gave me and my team great motivation that we were doing a good job.'

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YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Do you work better in a team or alone?

This is not an easy question to answer, however it is frequently asked during final interviews.

Keep in mind that a key requirement for this job is teamwork.

Do not answer ‘It depends on the situation’.

SAMPLE ANSWER

‘I prefer to work in a group, but I also enjoy having a part of the work that is my personal responsibility.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

How would your friends or coworkers describe you?

Prepare some quotes from your coworkers or friends.

Stay focused on the skills and traits that are relevant for the cabin crew job.

Do not get into lengthy stories about your friends or coworkers.

SAMPLE ANSWER

‘Both my friends and coworkers would say that I am a reliable individual. They all know that they can count on me to listen to their problems and try to help them find a solution.’

‘John Smith, my colleague at Company A always said that I am the most organized person he knows because my area was always clean and I never left home before tidying up the day’s work.’

YOUR ANSWER

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