Tell me about a time when you helped someone.

Be prepared with some examples of situations when you helped either a customer or a colleague.

Stay focused on the required skills for the cabin crew position.

Use the names of your colleagues or customers.

SAMPLE ANSWER

‘Mrs. Smith, a regular guest in our hotel had just checked in together with her niece and twin babies. We were not informed that the babies would need sleeping cots, so the arrangements were not made. We only had one cot available. I talked to our manager and explained the situation. We ordered a new cot that was delivered in the same day, so I made sure that the room was arranged, together with complimentary toys and blankets and the details of the baby sitter. Both Mrs. Smith and her niece were very grateful, and also my manager praised my eﬀ orts.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Tell me about a time you made a suggestion to improve business.

Talk about the time you gave a suggestion that was further used to benefit the company.

Do not tell the interviewers about suggestions that were ignored at the time only to be implemented later.

If this never happened to you, then answer honestly and focus instead on the eﬃ ciency of the company you worked for.

SAMPLE ANSWER

‘In the restaurant I worked we used to have sugar packs on each table. We were consuming a lot of those packages every week. I suggested to my supervisor that we introduce sugar cubes on the trays when we serve coﬀ ee or tea. He told me that this cut the sugar consumption in the restaurant by 50% and the new set-up looked nicer.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Tell me about the most fun you ever experienced on the job.

Discuss a successful project you enjoyed completing, not the workplace cafeteria pranks.

Take this chance to reinforce your team player skills.

Keep the answer short and professional.

SAMPLE ANSWER

‘Every December we have a ‘sales person of the year’ competition. Last year, the sales associates divided into 2 teams and we had our own competition to see who sells the most. We had great fun making daily charts and posting them for everyone to see. We sold so much that month, we became the best selling store.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

30. What techniques and tools do you use to keep yourself organized?!!

Refer to tips and techniques that helped you the most, how did aquire those skills and how did you teach other people to use them.

If you never had a job, then refer to how you kept organized in school.

Give specific examples.

SAMPLE ANSWER

'I learned that planning is one of the most powerful tools in being eﬃ cient. Friday afternoon I lay ahead the tasks for the coming week, as well as the tasks that were not accomplished in the week that passed and should be addressed with priority. I highlight the deadlines and prepare the materials for meetings. I set reminders not only for myself but also for the other team members that are involved in the projects.

I also use calendar meeting reminders and excel sheets to keep track of my progress.'

YOUR ANSWER

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31. Give me an example of a time that you felt you went above and beyond the call of duty at work.!

Forget about modesty at this point and get comfortable at praising yourself.

This example has to be of an extraordinary thing that you did at work that brought not only you, but the entire business or department a great accomplishment.

Do not include something that you should be doing anyway as per your job description.

SAMPLE ANSWER

'Every year our shop was going through an audit to establish compliance with the company's standards of merchandising. There were 4 people in our department at that time. We started preparing for the audit and arranging all the products as per the set standard, but it was getting already too late and my colleagues who finished their shift went home. When my shift was over, not everything was in order for the next day. I asked the floor manager for couple of more hours to make sure that everything was perfect, but he could not approve the overtime allowance. I had to choose if I stay overtime without being paid, or bring my entire department score lower. Of course I stayed until everything was exactly as it should have been. Our audit was a success and I was very proud to have been able to help reaching this.'

YOUR ANSWER

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