Describe a time you worked as part of a team and it failed due to one or a couple of people.

Briefly explain the situation, without insisting on who was to blame for the issue.

 

Explain what you did to improve the outcome.

 

 

End on the lesson learned both for you and your colleagues.

 

 

SAMPLE ANSWER

 

'It was Christmas time and our shop was very busy with the holiday shoppers. We had to make sure that there was plenty of merchandise ordered and displayed, customers are assisted and the sales target reached for the day. In the afternoon we found that one of our best selling articles was no longer in stock. Our colleague who was in charge of deliveries did not order the correct amount of items. This put us all in a diffi cult spot as we had to send the clients to other shops and the sales target was not reached that day. My initial reaction was to be upset with our colleague who made the mistake, but when the manager talked to us we realized that it could have happened to anybody and instead we should just focus on redirecting our customers and do damage control. That is when we introduced a system of double-checking the orders. I learned then to shift my focus from being upset with the person who made a mistake to finding a solution for the long term and make sure that the mistake has little chance of reoccurrence.'

 

YOUR ANSWER

 

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©Copyright Kara Grand - How to Become a Flight Attendant

 

Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?

Keep the subject light and do not get into too many details.

 

 

Do not insist too much on the cause of the disagreement, but rather on how you reached a common ground.

 

End on a positive note.

 

 

SAMPLE ANSWER

 

'We were implementing a new accounting software in my department. During the test period, my manager wanted to run both the old and the new system until everybody was trained on the new one. That meant double input from the people who were already trained. I approached him and explained that the double work load will be difficult to manage, but he did not want to change his mind. He told me that there is no other way to work both platforms in the same time. The next day I approached our IT department and within couple of days we found a solution to run both programs with one database but inputs from both the old and the new software. I went to my supervisor and I presented him with the solution. He was pleased with my initiative and we implemented it in the department until everybody received their training.'

 

YOUR ANSWER

 

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©Copyright Kara Grand - How to Become a Flight Attendant

 

Describe a time when you had to deal with conflicting demands.

Only discuss how you successfully dealt with the issue, reinforcing your problem-solving skills and your ability to prioritize.

 

Do not discuss poor management decisions or talk badly about your co-workers or manager.

 

Do not give out more information than you should.

 

 

SAMPLE ANSWER

 

'I was fulfilling my weekly task of checking the merchandise stock and writing the next order. In the same time, my shift manager asked me to come in the store and train the new colleagues in the product placement standards. I approached my manager and told her that I was in the middle of my inventory and I would not be able to come, but she insisted that I do it immediately. I had to postpone my work, so I asked one of my senior colleagues to help me in checking the stocks and I would fill in the estimates for the next order later. I also managed to finish the training faster by demonstrating the correct procedure and then supervising my colleagues in creating one or two displays. Everything was sorted out and I managed to send my order by the day's end.'

 

YOUR ANSWER

 

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©Copyright Kara Grand - How to Become a Flight Attendant

 

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