Do you have any blind spots?

This is a trick question! If you had blind spots, you would not be aware of them.

Try to make yourself look good and do not admit to failings. A failing is not a blind spot.

Keep your answers short and professional.

SAMPLE ANSWER

'When things are brought to my attention, I make an eﬀ ort to improve myself and become better at my job. I listen to questions and constructive criticism at work, as I believe it will bring self - awareness and encoura ges an open communication environment.'

YOUR ANSWER

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Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.

Keep the subject light.

Be respectful to all cultures and backgrounds, especially when they are diﬀ erent than yours.

The interviewers want to see that you are capable to adjust your behavior and service delivery to meet the customer's needs and expectations without breaching company values.

Do not make any comments about religious beliefs, language abilities or specific behaviors.

SAMPLE ANSWER

'I was serving a traditional Arabic family that came to our restaurant. I noticed when I went to take the order that the lady did not address me and the order was given by her husband. In order to make the lady more comfortable, I asked one of my female colleagues to take over serving her, while I would serve the gentleman. I could see that she was immediately relaxed and interacted with my colleague. The supervisor told me that even though we had to swap two of my colleagues and reassign their work, this was the best solution and congratulated me for the initiative.'

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Give me an example of a situation when you had to be diplomatic to your customer.

Show you are able to maintain a positive attitude even when under pressure.

Discuss your ability to use active listening and open communication with the customer.

Remember: 'Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1’

SAMPLE ANSWER

'We had a couple dining at our restaurant. One of them was talking extremely loud and we received a couple of complaints from the other patrons. I went to him and asked if he had a good time and if he is pleased with our service. He was very happy with his dinner and server. I asked him to kindly use a lower tone in their conversation as we could all hear what they were talking about. He said he did not realize that he was talking so loud and thanked me for bringing it to his attention.'

YOUR ANSWER

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Give me an example of a situation when you had to say no to the customer.

Diplomacy is your biggest ally while answering this question.

Focus on the innovative ways you found to compensate for the 'no' you had to say to the customer, rather then the reaction of the customer.

Do not criticize or comment on the customer's demands.

SAMPLE ANSWER

'On of the customers in our restaurant told me that she really loves our salt and pepper shakers and she will pay whatever amount we ask as long as could she take home a set. I told her that it was not possible as it was against the policy, however I volunteer to find out the place where she could buy them. I talked to my manager and we obtained the name and address of our supplier. She was very happy with this solution.'

YOUR ANSWER

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