Tell me about a time you resolved a conflict.

This question is asked to showcase how you deal with possible issues that may arise in the aircraft.

Talk about a specific example when you excelled at solving a conflict.

Do not talk about personal relationships with bosses or co-workers.

SAMPLE ANSWER

‘Two of the sales associates in my team were having a hard time getting along. The work has been delegated at the beginning of the week and Amy was in charge of the inventory, while Karen had to re-arrange the display. Each of them was interfering in the other one’s work. After I talked to both of them I found out that Amy was really interested in the artistic part of the job, while Karen was studying accounting and was fascinated by book-keeping. I explained to each of them how their issues were aﬀ ecting the business as a whole. They understood and apologized to each other. I also realized that delegating tasks like these might not be the best approach. Since then, I ask the associates to volunteer for the specific duties. I found that this way people are more motivated to do the job they love and are interested in.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Have you worked with someone you didn't like? If so, how did you handle it?

This is a trick question!

Speaking negatively about other people will show you as an unreliable character.

Stay professional and be diplomatic.

SAMPLE ANSWER

‘Not really. I believe that when disagreements occur, the matters can be taken up with the concerned person and be immediately solved.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

What sorts of people do you enjoy working with?

Talk about your ability to work with others while improving yourself and your skill set.

Discuss the times when you and your team managed customer issues or projects that were successful.

Do not bring up race, class, religion, gender or other similar issues and do not discuss how diﬃ cult it is sometimes to work with your colleagues.

SAMPLE ANSWER

'I believe that there is something valuable to learn from every single person I encounter.

Once, I had a family who was just checking out and they had some issues with their room service. I asked the food and beverage manager to come and address the complaint. He was courteous, empathetic and pro-active. He listened to the customers and acknowledged their concern. He successfully turned the situation around and the guests were extremely happy with his solution. I watched the dialogue and I learned more about great customer service. At the end, I told my colleague that I admired the way he handled the situation. I really love working with people like him.'

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

What is the kind of person you refuse to work with?

This is a trick question!

Airlines are multi-cultural, multi-lingual, multi-national companies. Stay focused on how you are capable to learn something from everybody and on your willingness to be part of such a team.

Never admit there is a type of person you will refuse to work with unless that type of person is a detriment to the company and its policy.

SAMPLE ANSWER

‘I can work with all kinds of people. I believe that everybody has an interesting story to tell and something to teach me.’

YOUR ANSWER

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What kind of situation do you find stressful?

Express your believe that being under pressure is just an opportunity to overcome a challenge and deliver excellence.

Give an example of a stressful situation and talk about how you successfully handled the customer demands while being under pressure.

Do not talk about problems with your co-workers or managers and do not bad-mouth your employer.

SAMPLE ANSWER

'We had very busy weekends at the restaurant where I was working as a hostess. My job was to show people to their table and present the menus, answer the phones and manage the reservations book and trying to accommodate the customers that came without a reservation. I was really striving to do all the things, rushing with the new customers so I can pick up the phone and really going the extra mile to accommodate the customers without a reservation. I felt exhausted and decided that perhaps I was not very eﬃ cient in my approach. I decided to prioritize and take my time and show the new patrons their tables and discussing the specials and the menu options. I talked to my manager and the times when I could not answer the phone, it was arranged that the call was redirected towards a voice mail where the customer would leave his name and contact number and the desired timing of the reservation and I would return their call to confirm when the restaurant was less busy. This way I managed to oﬀ er personalized service and still be eﬃ cient in my work.'

YOUR ANSWER

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