Tell me about a time you misjudged a person.

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Use an example where you underestimated somebody, rather than an example when you thought that somebody was trustworthy and in the end they disappointed you.

End your answer with a summary of what your learned from the experience.

SAMPLE ANSWER

‘Our oﬃ ce boy was a very shy and reserved person. One day I started to talk to him and I found out that he was actually an engineer in his country, but came here to provide a better future for his children. He was doing the job to learn the language better and understand our culture. We became friends and sometimes he was giving me advice with some of the projects I was working on. I told to my manager his story, and after 1 year he was given a chance to interview. Now he is working in the planning department. I learned to never judge somebody just by the job they are doing.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

What's the most difficult decision you've made in the last two years and how did you come to that decision?

Relate this answer strictly to your professional life.

Talk about how you changed your job or major to do something that you are passionate about.

Do not talk bad about your former colleagues or manager.

End on a positive note with the lesson your learned from the experience.

SAMPLE ANSWER

'I have been working at ABC Company for 3 years as a Personal Assistant to the General Manager. I liked the job, but I missed working with customers and meeting more people. In a very weak economy, I decided to change my career and look for a job in the hospitality business. Because I did not have much experience, I was offered a starter job in the housekeeping department of a reputable hotel. It was hard work, but in 1 year was promoted two times and eventually got a position working as a junior housekeeping manager. I met and assisted interesting people from all over the world and I was very happy with what I achieved. It was a very diﬃ cult decision to take, but it eventually led me to where I am today.'

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Tell me about a challenge at work you faced and overcame recently.

Talk about the complaints you solved, issues you had to organize or conflicts you had to resolve.

Focus on the problem-solving, not on the problem itself.

Do not put anybody else in a bad light.

SAMPLE ANSWER

‘We received new computer software that would take the reservations for the day, and also the customer details, the orders and the home-delivery schedule. It took a long time to input all the data while the customers were waiting. I asked the manager to approve of my training from the IT department. In only 30 minutes they taught me all the shortcuts and I managed to be eﬃ cient when operating it.’

YOUR ANSWER

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How are you planning to establish credibility with the members of your team?

Talk about your ability to integrate in a group and the skills that might assist you to get the job done.

Reinforce that the team success is as important to you as personal success.

Do not say that people have to consider you knowledgeable because you have the highest education or broadest experience.

SAMPLE ANSWER

'A team expects from a new member to have the ability to improve their eﬀ orts. I am dedicated to help my team mates complete the work and I strive to achieve the same goal. I am open to learn how the team operates and I will listen to the advice and criticism that will be given to me. I will oﬀ er my experience and knowledge and I will do the best I can to become a valuable part of the operation.'

YOUR ANSWER

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