Give me an example of a situation when you did something extra for your customer. What was it?

Do not be modest - this is a good time time to praise yourself.

Make sure that you showcase a skill that is required for the cabin crew position.

Describe in detail the reaction of the customer and highlight the impact that your action had over the relationship between the business and the customer.

SAMPLE ANSWER

'We had a mother with two children shopping in our store. They were quite active, running around and the mother seamed quite uncomfortable. I approached her and asked that while she took her time to look and maybe try on our new collection, I may show the children around as we were preparing our new holiday theme window display. She agreed and I spent some time explaining to the kids how we dress the mannequins and how we prepare the decorations for the windows. The mother was absolutely amazed to find her kids absorbed in inspecting the diﬀ erent types of stars that we were planning to use. Couple of days later, my manager received a wonderful email from her explaining how special she felt and how her kids were taken care of without her asking anything from us. She described how precious it was for a busy mom to be oﬀ ered half an hour in a shop to just browse around. I was very happy that I could do that for her.'

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

What are your strengths?

The interviewer expects you to give examples of how you have excelled in your previous jobs.

Prepare 4 or 5 traits that are relevant for the cabin crew position and be prepared to also give examples of when you displayed these strengths.

Talk about your strengths in the area of customer service, team work, communication, attention to detail or problem solving.

Do not discuss your strengths outside your work area.

SAMPLE ANSWER

‘I am a team player with excellent attention to detail. I provide personalized service to my customers while aiming to go beyond all expectations and ensure that they receive the best possible service. I also have the ability to adapt in a fast paced environment.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

What are your weaknesses?

Do not give information which could hurt your professional image or decrease your chances of getting the job.

Disclose a weakness only when you have already taken steps to compensate for it.

Do not say that you have no weaknesses.

SAMPLE ANSWER

‘I feel that my attention to detail is my weakness. I want everything to be perfect. Sometimes I get so caught up in small details that I forget to see the big picture.It was pointed to me in the past and I am striving to improve myself. I am now constantly finding ways to balance both the details and the overall situation.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?

Keep your answer professional, short and clear.

Focus more on what you did to deal with the situation, rather than how much you were bothered by your colleague not doing their work.

Turn your answer into a positive experience.

SAMPLE ANSWER

‘Sofia was my shift colleague. During lunch service I saw her being slow to take orders and attend to the new customers. I had to step in her area and do part of her work. After the service was over I asked her what was happening. I learned that her grandmother was gravely ill and she just received the news that morning. I helped her out for the next days until she felt better. She appreciated my willingness to do something for her and we are now working very well together, taking extra work from each other whenever is necessary.’

YOUR ANSWER

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©Copyright Kara Grand - How to Become a Flight Attendant

52. Give me an example of a time you did something wrong. How did you handle it?!

An honest answer to this question shows that you are not afraid to admit when you are wrong.

Focus not on what you did wrong, but the steps that followed to correct your mistake.

Summarize what you learned from the experience.

SAMPLE ANSWER

'I was working as a hostess at ABC Restaurant and my duties included handling the reservations for each night. One day, I took a reservation for the evening when the entire restaurant was fully booked. I realized this only later, when we were preparing for the dinner service. I approached the restaurant manager and I explained my mistake. He approved one more table to be set up on top of our arrangement. This way we were able to accommodate everybody. I apologized to my manager and he was very understanding and told me that for any problem, there is a solution. I took that along and no matter what happens, I will always search for a viable resolve for any issues that may arise.'

YOUR ANSWER

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53. Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!

This question is asked to establish if you are capable of setting realistic priorities to your work.

Do not say that you will do all in your power to finish the work, this is not the point.

Be clear and concise in your answer and oﬀ er a solution.

SAMPLE ANSWER

'There are two possible ways I would handle this. Firstly, I will solve the tasks that I could realistically do myself and set aside the tasks that I could ask help from colleagues or my supervisor. If that would not be possible, I will make a list of the tasks in order of importance, and I will handle each of them, starting with the most urgent. I would be also trying to establish which duties can be postponed for the following day. I will also inform my manager before I start this and try to get his advice on how I can possibly handle it better.'

YOUR ANSWER

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