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Universal Utensils 14 February 19-
Account No. 645/Hrs-0098/Invoice No. 04276
I regret to inform you that the above invoice contains a mistake. It is almost certainly the case that the figure in the invoice for the total has been multiplied by a hundred. In view of our longstanding dealings with your company, I am convinced that you do not expect me to pay $98,000 for the last delivery of switches and electrical components.
I would very much appreciate receiving a more reasonable invoice.
|Уклонение от ответа.|
Thank you for your letter of 12 May ordering 800 meters of 100 cm wide watered silk.
We regret to say that we can no longer supply this silk. Fashions constantly change and in recent years the demand for watered silks has fallen to such an extent that we no longer produce them.
In their place we can offer our new GOSSAMER brand of rayon. This is a finely woven, hard-wearing, non-creasable material with a most attractive lustre. The large number of repeat orders we regularly receive from leading distributors and dress manufacturers is clear evidence of the widespread popularity of this brand. At the low price of only £3.20 per meter, this rayon is much cheaper than silk and its appearance is just as attractive.
We also manufacture other cloths in which you may be interested and are sending a complete range of patterns by separate post. All these cloths are selling very well in many countries and can be supplied from stock. If you decide to place an order we can meet it within one week.
Please contact me if you have any queries.
Dear Mrs Billingham,
Thank you for your letter of 25 July sending us a cheque for £200 on account and asking for an extension of time in which to pay the balance.
As your account is now more than 2 months overdue we find your present cheque quite insufficient. It is hardly reasonable to expect us to wait a further month for the balance, particularly as we invoiced the goods at a specially low price which was mentioned to you at the time.
We sympathise with your difficulties but need hardly remind you that it is in our customers' long-term interests to pay their accounts promptly so as to qualify for discounts and at the same time build a reputation for financial reliability.
In the circumstances we hope that in your own interests you will make arrangements to clear your account without further delay. We look forward to receiving your cheque for the balance on your account within the next few days.
|George Gillian Customer Service Manager Books-By-Mail P.O. Box 799 Dallas. Texas 75220 April 10, 19— Mrs. Donna Phillips RFD 2 Crosby, Texas 77532 Dear Mrs Phillips: Thank you for ordering Indra Madhur's outstanding book» An Intro-duction to Indian Cooking. As you know, in the fifteen years since its first publication, Mr. Madhur's book has become a classic and a standard for great cooks everywhere. Sadly, An Introduction is no longer in print, and I am returning your check for $15.95. But to satisfy your interest in Indian cuisine, I would like to suggest an alternative, Purnamattie Jaffre's Indian Gourmet. Ms. Jaffre was a student of Mr. Madhur, and her recently published volume has been widely hailed by both food and cookbook critics. If you would like a copy of Indian Gourmet, which costs only $13.95, please let me know, and I will immediately send it to you. Cordially, David Ewing Order Department|
|Dear Mr Hansen, Thank you for your letter of 18 August and for the samples of cotton underwear you very kindly sent to me. I appreciate the good quality of these garments, but unfortunately your prices appear to be on the high side even for garments of this quality. To accept the prices you quote would leave me with only a small profit on my sales since this is an area in which the principal demand is for articles in the medium price range. I like the quality of your goods and would welcome the opportunity to do business with you. May I suggest that perhaps you could make some allowance on your quoted prices which would help to introduce your goods to my customers. If you cannot do so, then I must regretfully decline your offer as it stands. I hope to hear from you soon. Yours sincerely …|
|Письмо-извинение (Letters of Apology)|
21st April, 1997
Ref: Order # 142 of 21st March, 1997
Your letter of 18th April, 1997, was duly noted. The shirts you returned are indeed defective. We have to admit that these defects were overlooked by our controller and offer apologies for the oversight.
We are sending you new shirts as a replacement this week by air, carriage paid, and would ask you to confirm their receipt by fax.
If any other problems arise, please do not hesitate to contact us in the shortest possible time.
1. Богацкий, И.С. Бизнес-курс английского языка: Словарь-справочник / И.С. Богацкий, Н.М. Дюканова. – Киев: Логос; М. : Рольф : Айрис-пресс, 1999. – 352 с.
2. Буданов, С.И. Деловой английский язык = Business English / С.И. Буданов, А.А, Борисова. – М. : Эксмо, 2007. – 160 с.
3. Израилевич, Е.Е. Деловая корреспонденция на английском языке / Е.Е. Израилевич. – М. : ЮНВЕС, 2003. – 496 с.
4. Лукьянова, Л.А. Настольная книга бизнесмена (Курс английского языка по коммерческой деятельности и формам деловой коммуникации) / Л.А. Лукьянова. – М. : ГИС, 2001. – 276 с.
5. Силкина, Н.С. Бизнес-курс. Английский язык / Н.С. Силкина. – М. : СГУ, 2004. – 341 с.
Раздел 1. Коммуникативное намерение "побуждение к действию"
Раздел 2. Коммуникативное намерение "информирование"
Раздел 3. Коммуникативное намерение "жалоба"
Раздел 4. Коммуникативные намерения "согласие", "отказ",
"уклонение от ответа"
Раздел 5. Коммуникативное намерение "извинение"
Раздел 6. Внешняя структура и оформление делового письма
Клара Алексеевна Касаткина
Евгения Валериевна Косс
УЧЕБНО-МЕТОДИЧЕСКОЕ ПОСОБИЕ ПО КОММЕРЧЕСКОМУ ПЕРЕВОДУ
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Тольяттинский государственный университет
445667, г. Тольятти, ул. Белорусская, 14
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